23505 Learning & Development Specialist- w2 only

nTech Workforce has an immediate #23505 Learning & Development Specialist Terms of Employment

• W2 Contract-to-Hire, 12 Months
• This role is hybrid. Resource must reside in DMV and is required to report to Canton or Merriweather at least once per month.

Our client is seeking a Learning & Development Specialist to facilitate training programs, ensuring that Customer Service employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. This Learning & Development (L&D) Team supports Customer Service Representatives who service the organization’s Commercial/Large Market customers.

This position is open because the organization’s Commercial Market area is growing – and more Customer Service Representative classes are needed to be onboarded. Furthermore, as the organization has moved to more remote work, training and facilitation methods have shifted – with two Trainers needed for these operational trainings versus one Trainer when the trainings were in-person. It is important to note – the Learning & Development (L&D) Specialists will spend the first few months learning the systems and roles they will be training.

There are currently four Customer Service Representative classes scheduled to be onboarded in 2024 – and the Learning & Development (L&D) Specialists will have the opportunity to be observers of the training program for the first and second session. The Learning & Development (L&D) Specialists will be responsible for training facilitation – not training content development. Essential functions include the following:

• Facilitates virtual instructor-led training that reflects adult learning ideas to build capabilities and drive behavioral change and engage learners.
• Utilizes business trends and post-learning evaluation to improve training content and delivery.
• Partners with coordinators to maintain scheduling of training courses.

• Bachelor’s degree and 2+ years of experience delivering classroom trainings and virtual trainings as a Trainer, Training Facilitator, or similar – OR – High School diploma and 6+ years of experience delivering classroom trainings and virtual trainings as a Trainer, Training Facilitator, or similar.
• Experience facilitating virtual trainings using enterprise facilitation / collaboration tools.
• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems (LMS).
• Proficient in Microsoft Office applications.
• Ability to conduct thorough research to uncover insights.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skilled in talking to others to convey information effectively.
• Ability to maintain effective interpersonal relationships.
• Ability to handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Ability to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

• Experience facilitating virtual trainings using Microsoft Teams.
• Experience in the healthcare and/or health insurance industry.
• Experience training on customer service operations and workflows.
• Experience using Salesforce.

• Medical Insurance;
  Vision Insurance;
  Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note:
  
  As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.