Computer Science Online Graduate Program Specialist

Job Summary

The University of Colorado Boulder is searching for a Computer Science Online Graduate Program Specialist! This role serves as theadvisor for online graduate students, currently Masters studentsusing the Coursera platform, within the College of Engineering and Applied Science at CU Boulder (the MS-CS and MS-AI degrees). This position is responsible for proactive outreach and communication to prospective and current students. The position informs and advisesstudents on degree requirements and tracks their progress towardsfulfilling them;

advises students about the nature and content ofthe program's curricula; helps prepare students to be successful intheir degree program and take advantage of professional development, and community-building opportunities.

The Computer Science Department is committed to developingcollaborative, student-centered relationships between Graduate Program Specialists and graduate students that support achievement of academic success, and promote personal and professional development of students. The role supports students through adevelopmental, student-focused approach. This position developesand implements advising strategies and interventions to enhance the performance and persistence of students, supporting the graduateeducation mission of the Computer Science online program in ascalable way.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals with disabilities.

Founded in 1970, the Department of Computer Science at CU Boulderis passionate about real-world, interdisciplinary experiences forour students. Our researchers are making advances in computer science today that will change the world tomorrow. Via the Partnership Program, the department is now helping CU to supporthigher education across the state of Colorado.

• Tracking student progress by maintaining student records.
• Maintaining and updating degree plans, advising online students regarding academic requirements and options for completing them,staying current regarding changing curriculum. Uses degree auditsystem as appropriate.
• Reviewing and processing student requests and ensuring studentsreceive communication and responses in a timely manner.
• Helping students with course registration issues as needed,including requests for late registration/changes or leave ofabsence.
• Serving as online student liaison with the CS staff and faculty, communicating student petitions, as needed.
• Serving as the first contact for current students withquestions or concerns. Assists students with problem-solving andcampus resources. Brings appeals or grievances to Senior Graduate Program Manager as appropriate.
• Creating documents/systems that can support a large group of students to scale.

• Collaborates with other CS department staff to ensure information on the graduate program website is accurate,compelling, and up-to-date. Keeps recruitment materialsupdated.
• Acts as the main point of contact in online recruitmentmeetings and collaborates on ways to reach a more diverse audience,including attending recruitment events.
• Manages degree conferral process and processes degreeconferrals at the end of every session.
• Sends regular messages through the Customer Relationship Management (CRM) system, including timelines, announcements,etc.
• Conducts visual compliance of other mandated reports.
• Assists in webinars and other recruitment efforts.
• Advocates for student services and notifies students ofupcoming opportunities, specifically to create community within theonline student population.
• Assists in planning online student events, including graduationrecognition ceremonies.

• Supports the AI and CS online program with events, talks,diversity and inclusion efforts and other projects as needed.
• Designs and coordinates student-focused events to…