Academic Course Coordinator - Marketing Dept, Smeal College of Business

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

This is a/an 83.3% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process.

This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

The Smeal College of Business, Marketing Department, is seeking to fill the role of Academic Course Coordinator
- Senior Support, who will support large-format MKTG 301 courses with approximately 2,000 students per academic year.

The Academic Course Coordinator
- Senior Support provides advanced instructional and operational support for MKTG 301 faculty. This role demonstrates comprehensive knowledge of course coordination practices, instructional systems, and academic policies, applying this expertise to decision-making and problem-solving.

The coordinator works with minimal supervision on complex and varied assignments, proactively identifying issues and implementing effective solutions. This includes developing systems to track teaching assistants, managing student inquiries, and addressing recurring course challenges. The role communicates clearly and effectively with faculty, teaching assistants, and students, and continuously improves course delivery and support through thoughtful, data-informed approaches.

This position will also contribute to departmental programming and new initiatives and perform other duties as assigned in support of department operations.

For full consideration, applicants must submit a resume/CV and cover letter.

• Provide comprehensive coordination with faculty for assigned courses, including planning, scheduling, and execution
• Manage course materials, assignments, announcements, and resources within Canvas and related systems
• Ensure course delivery platforms are accurate, organized, and user-friendly
• Identify and implement process improvements to enhance clarity and efficiency for students and instructional staff

• Recruit, hire, onboard, train, and supervise teaching assistants
• Foster a collaborative, accountable, and inclusive TA team environment
• Develop and manage systems to track TA assignments, grading workflows, and performance
• Facilitate regular communication and training to promote consistency and instructional best practices

• Serve as a primary point of contact for student inquiries and course-related concerns
• Develop structured approaches for tracking and responding to common student issues
• Meet with students as needed to provide academic support, guidance, and grade review assistance
• Resolve routine concerns independently and elevate complex or sensitive issues appropriately, applying institutional policies and sound judgment.

• Maintain course data including rosters, participation metrics, and grades
• Track and analyze trends in student inquiries and recurring issues across the semesters
• Perform summary statistical analysis of grades, surveys, and course evaluations
• Provide actionable insights and recommendations to faculty to improve course delivery

• Work closely with faculty, department staff, and college/university partners throughout the academic year
• Coordinate with units such as Undergraduate Studies and other academic support services
• Ensure effective, consistent communication across faculty, TAs, and students
• Assist with the development, coordination, and implementation of departmental programming and new initiatives
• Perform other…