Instructional Design and Development Coordinator

Instructional Design and Development Coordinator

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

Trillium Health Resources has a career opening for an Instructional Design and Development Coordinator to join our team! The Instructional Design and Development Coordinator is responsible for the design and development of learning activities, assignments, assessments, and instructional approaches in the development of online and hybrid (blended) training for Trillium Members, Providers, and Staff. Additionally, this position is responsible for the gathering, analysis, implementation, security, integration, training, maintenance, and end-user support of the My Learning Campus - Learning Management System.

The ideal candidate will have a strong background in instructional design principles, adult learning theory, educational technologies, multimedia design, and/or learning analytics.

On a typical day, you might:

• Configure, operate, maintain, and support the My Learning Campus LMS, ensuring performance, scalability, usability, and data integrity.
• Serve as the primary point of contact for LMS support, coordinating with vendors, internal teams, and users to troubleshoot system access, course deployment issues, and technical challenges.
• Manage day‑to‑day LMS functions including creating and maintaining courses, events, sessions, curricula, assignments, evaluations, and assessments.
• Monitor system performance, user activity, and data quality; recommend improvements and enhancements based on analytics and system behavior.
• Develop and maintain system integrations between the LMS and other platforms.
• Ensure configuration decisions consider cross‑functional impacts on workflows, reporting, and user experience.
• Design, develop, and refine digital learning content using LMS capabilities, instructional design methodologies, and adult learning principles to support knowledge development, skill building, and performance improvement.
• Analyze existing learning materials, curricula, and resources to improve learner engagement, accessibility, and alignment with intended learning outcomes. Create instructional graphics, user interfaces, and digital learning assets in collaboration with content development resources to enhance the overall learner experience.

Trillium knows that work/life balance is essential. That's why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Required:

• High School Diploma/GED and six (6) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
• Associate's degree and four (4) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
• Bachelor's degree and two (2) years of…