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Lead Digital CS & Scaled Customer Success (Remote

Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listing for: Doist
Remote/Work from Home position
Listed on 2026-08-03
Job specializations:
  • Education / Teaching
    Digital Marketing
Salary/Wage Range or Industry Benchmark: 223200 - 262400 USD Yearly USD 223200.00 262400.00 YEAR
Job Description & How to Apply Below
Position: Lead Digital CS & Scaled Customer Success (Remote)

Asana is seeking a senior leader for Head of Digital & Scaled Customer Success to define and own the digital CS strategy, journey, and engagement motions. You will design self-serve onboarding, lifecycle communications, and AI-driven engagement plays that drive activation with minimal human coverage, while partnering with Product to clarify capabilities and automation.

You will lead a high-impact team, establish metrics, run rigorous data-driven experiments, and align across Product, Marketing,

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