Technical Trainer, Customer & Partner Enablement

About the Role

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the Ninja One platform, viabothremote/virtual and in-person onsite sessions.

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the Ninja One platform, viabothremote/virtual and in-person onsite sessions.

This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reacha level of understanding that will accelerate formalcertification, and facilitating“virtual labs”that enablelearnerstoget real-world,hands-on experience,in a safe and non-destructive environment.

Youwill also partner with our content subject matter experts and owners tomaintainand update the material in line with product updatesas the platform evolves.

This isa key customer-and partner-facingroleoffering auniqueopportunity toleadboth new and existingcustomersand partnerstosuccess with the Ninja One platform.

- We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA,
* IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

~40%, including onsite customer training, industry events, and team collaboration.

• Facilitate the Ninja Onetrainingcurriculum ,such asour
  
  Certified Technician course,a multi-module program that covers the breadth of theNinja
  
  One platform.
  
  You willbe a part of the team that ensures the curriculum and thecontentcontinuously evolvesin line with product updates.
• Deliver engaging live,in-person andremote/virtual instructor-led trainingsessionsto external customers and partners,applying a variety of instructional techniques (explanation,demonstration, guided practice, discussion, exercises etc).
• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged,active and on track.
• Explain technical concepts clearly to audiences with mixed experience levels andadapt your delivery to the room.
• Guide learners through hands-on practicewiththe platform and support them toward earning formal Ninja One certification.
• Assess learner needs and readiness thenevaluate training effectiveness; recommend and apply improvementsasappropriate.
• Partner with content owners and product teams to keep course content, guides, and materialsaccurateand aligned with
  
  Ninja
  
  One product updates.
• Maintain deep, current product knowledgeofthe Ninja One platform.
• Track and report on session delivery, attendance, and certification outcomes
• Other duties as needed.

• 3+ years delivering instructor-led technical training,including live virtual/onlineas well as in-person onsitedeliveryto adult learners.
• Demonstrated ability tofacilitateand hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment,notjustpresentation.
• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
• Skill in assessing learner needs and evaluating whether training achieved its goals.
• Proficiencywithvirtual classroom/webinartooling; comfort with a learning management system (LMS) and presentation software.
• Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions– direct experience with Ninja One a definite plus.
• Strong written communication for producing and refining handouts, guides, and course materials.
• Based in the United States with authorization to work in the US.
• A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.
• Availability to teach duringUS business hoursacross all time zones.
• Hands-on experience with
  
  Ninja
  
  Oneor comparable RMM / endpoint management / MDM / PSA tools.
• Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
• Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.
• Familiarity with instructional design and adult-learning principles.
• Experience trainingexternalcustomers and/or partners at a SaaS or technology company.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Ninja One Certified Technician certification, or willingness to earn it within 21 days of hire.
• Scripting experience in Power…