Technical Trainer, Customer & Partner Enablement

About the Role

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the Ninja One platform, viabothremote/virtual and in-person onsite sessions.

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the Ninja One platform, viabothremote/virtual and in-person onsite sessions.

This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reacha level of understanding that will accelerate formal certification, and facilitating“virtual labs”that enablelearnerstoget real-world,hands-on experience,in a safe and non-destructive environment.

Youwill also partner with our content subject matter experts and owners tomaintainand update the material in line with product updatesas the platform evolves.

This isa key customer-and partner-facingroleoffering auniqueopportunity toleadboth new and existingcustomersand partnerstosuccess with the Ninja One platform.

- We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA,
* IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

~40%, including onsite customer training, industry events, and team collaboration.

• Facilitate the Ninja Onetrainingcurriculum ,such asour
  
  Certified Technician course,a multi-module program that covers the breadth of theNinja
  
  One platform.
  
  You willbe a part of the team that ensures the curriculum and thecontentcontinuously evolvesin line with product updates.
• Deliver engaging live,in-person andremote/virtual instructor-led trainingsessionsto external customers and partners,applying a variety of instructional techniques (explanation,demonstration, guided practice, discussion, exercises etc).
• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged,active and on track.
• Explain technical concepts clearly to audiences with mixed experience levels andadapt your delivery to the room.
• Guide learners through hands-on practicewiththe platform and support them toward earning formal Ninja One certification.
• Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvementsasappropriate.
• Partner with content owners and product teams to keep course content, guides, and materialsaccurateand aligned with
  
  Ninja
  
  One product updates.
• Maintain deep, current product knowledgeofthe Ninja One platform.
• Track and report on session delivery, attendance, and certification outcomes
• Other duties as needed.

• 3+ years delivering instructor-led technical training,including live virtual/onlineas well as in-person onsitedeliveryto adult learners.
• Demonstrated ability tofacilitateand hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment,notjustpresentation.
• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
• Skill in assessing learner needs and evaluating whether training achieved its goals.
• Proficiencywithvirtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.
• Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions– direct experience with Ninja One a definite plus.
• Strong written communication for producing and refining handouts, guides, and course materials.
• Based in the United States with authorization to work in the US.
• A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.
• Availability to teach duringUS business hours across all time zones.
• Hands-on experience with
  
  Ninja
  
  Oneor comparable RMM / endpoint management / MDM / PSA tools.
• Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
• Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.
• Familiarity with instructional design and adult-learning principles.
• Experience trainingexternalcustomers and/or partners at a SaaS or technology company.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Ninja One Certified Technician certification, or willingness to earn it within 21 days of hire.
• Scripting experience in Power…