Online Learning Specialist

Online Learning Specialist

The Online Learning Specialist supports the design, administration, and continuous improvement of SEO Scholars' digital learning environment. As a member of the Curriculum & Instruction Online Learning team, this role helps ensure that online courses, educational technology platforms, and digital learning resources are effectively developed, maintained, and delivered to support high-quality instruction.

Working closely with the Assistant Director of Online Learning and cross-functional partners, the Online Learning Specialist manages learning management system administration, supports course development and quality assurance, creates training resources, and provides technical support for instructors and staff. This role plays an important part in creating accessible, engaging, and equitable online learning experiences while helping to streamline processes and enhance the effective use of educational technology across the organization.

Technology Administration and Support:

• Create and manage accounts of scholars, instructors, and staff on different edtech tools and platforms.
• Configure course and system settings within our EdTech platforms and tools to support data collection, course development, and instructional processes.
• Support and contribute to initiatives to improve workflow and efficiency
• Collaborate with other Online Learning members to evaluate digital tools and emerging technologies for instructional alignment, integration capacity, accessibility, and data collection; conduct pilots as needed.
• Produce courses, trainings, webinars, and workshops for instructors, staff, and scholars.
• Answer, resolve, and/or escalate support requests from staff, instructors, and scholars related to educational technologies or online curriculum.

Instructional Design & Content Creation:

• Collaborate with the Instructional Designer to adapt course maps and lessons into Brightspace courses, ensuring accessibility and user-friendliness.
• Produce multimedia content, including HTML pages, videos, interactive presentations, animations, and online modules, to enhance the learning experience.
• Apply instructional technologies, learning theories, and universal design principles when supporting online and hybrid course development.

Quality Assurance:

• Follows the evaluation framework for SEO online courses and provides support on quality improvement initiatives.
• Ensures course content is accessible and equitable and meets established standards for quality assurance.
• Ensures course settings are correct and stable for lesson delivery.

Project Assistance:

• Participates in routine team meetings to discuss roadblocks and brainstorm solutions on team projects.
• Utilizes project management software to ensure efficient workflows and progress reports.
• Performs other duties as assigned.

Qualifications:

• Bachelor's degree in Education, Educational Technology, Computer Science, Instructional Design, or a related field. Master's degree preferred.
• Experience in educational technology administration, technical training, and designing content and user experiences within a Learning Management System or other type of online educational platform (ideally Brightspace).
• Experience managing and coaching individuals and teams on using digital tools for learning, instruction, or course building preferred.
• Experience providing instructional design support across modalities (i.e. face-to-face, hybrid and online courses) preferred.
• Quality Matters (QM) and/or Online Learning Consortium (OLC) certification in online course design and/or delivery preferred.

Competencies &

Skills:

• Strong technical expertise in managing Learning Management Systems (LMS), preferably Brightspace, as well as educational technology platforms and digital content delivery tools.
• Proficiency in HTML5, CSS, and/or JSON for course page creation, customization, and maintenance.
• Experience using instructional design software, multimedia tools, and digital learning resources to develop engaging educational content.
• Knowledge of curriculum development, instructional best practices, pedagogical frameworks, and high-quality classroom materials.
• Understanding of user experience (UX),…