Senior Director of Online Education - Heinz College

Senior Director Of Online Education

Carnegie Mellon University's Heinz College of Information Systems and Public Policy is seeking a strategic, collaborative, and innovation-driven Senior Director of Online Education to lead the growth and advancement of the College's online learning portfolio. This role provides senior leadership in the design, delivery, and continuous improvement of high-quality online and hybrid academic programs, and works across the university to support CMU's expanding digital education initiatives.

The Senior Director will play a central role in guiding program strategy, managing cross-functional operations, supporting faculty, and enhancing the student experience in online programs. Ideal candidates will bring deep expertise in online program management, instructional design, and academic administration—paired with the ability to build relationships, lead teams, and drive institutional change.

• Lead the transition of selected online programs from external vendors or legacy models to fully in-house management, ensuring efficient and sustainable operations.
• Develop and execute Heinz College's online program management framework, aligning systems, policies, and workflows to support scalable program growth.
• Use data-driven analysis to assess market trends, enrollment performance, and student outcomes; recommend new online and hybrid program opportunities.
• Serve as a resource and thought leader for CMU partners exploring online education, digital pedagogy, and instructional innovation.

• Establish and oversee quality assurance processes and instructional design standards for online course development in collaboration with design teams.
• Coordinate online course scheduling, development timelines, and program launch activities, ensuring alignment with academic requirements and College priorities.
• Support faculty onboarding and preparation for teaching in online modalities, including training on course design, technology use, and delivery strategies.
• Monitor accreditation standards; prepare reports and manage data tracking for compliance and assessment.

• Partner with student services, advising, and enrollment teams to support a seamless and engaging online student experience from onboarding through graduation.
• Develop initiatives that promote student retention, persistence, and engagement across online programs, including community-building strategies for remote learners.
• Ensure student-facing resources, processes, and communications effectively support learners in online and hybrid environments.

• Lead multi-unit project teams—including marketing, admissions, IT, finance, student services, and instructional design—through major program initiatives and online program launches.
• Collaborate with the admissions team to support enrollment planning, recruitment strategies, and yield events for online programs.
• Develop project plans, budgets, schedules, and status reports; manage digital assets and communication workflows.
• Coordinate with faculty and administrative units on course scheduling, program operations, and resource allocation.

• Oversee the integration and effective use of learning technologies, digital tools, and instructional support services for online teaching and learning.
• Conduct faculty and staff training needs assessments; evaluate the impact of training programs and technological solutions.
• Partner with IT teams to ensure reliable delivery of synchronous and asynchronous learning environments.

• Collaborate with alumni relations, career services, and other campus partners to integrate professional development and community engagement into online programs.
• Represent Heinz College's online learning initiatives in university-wide working groups, committees, and cross-school collaborations.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

• Master's…