ServiceNow Technical Trainer

Service Now Technical Trainer

Location:
Remote
Employment Type:
Full-Time

As a Service Now Technical Trainer, you will make an impact by developing and delivering engaging learning experiences that strengthen Service Now capabilities across our organization and client teams. You will be a valued member of the Academy for Service Now team and work collaboratively with Global Training, Service Now subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful Service Now implementations.

• Deliver instructor-led, virtual, and role-based Service Now training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands‑on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and Service Now capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high‑quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for Service Now certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge‑sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

• 5+ years of experience delivering Service Now implementations, training, or enablement programs.
• Strong working knowledge of the Service Now platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor‑led and virtual training sessions in a corporate, consulting, or technology environment.
• Service Now Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two Service Now product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

• Experience serving as a certified trainer or leading large‑scale client‑facing training initiatives.
• Experience designing learning programs, curricula, and technical enablement strategies.
• Knowledge of adult learning principles, instructional design, and learning management systems.
• Experience supporting Service Now certification readiness and compliance initiatives.
• Ability to create thought leadership content, present at industry events, and contribute to knowledge‑sharing programs.
• Experience collaborating with global teams and supporting enterprise learning organizations.

Applicants will be accepted till 9/03/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual…