Patient Cloud Training Specialist (Remote

Patient Cloud Training Specialist (Remote)

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC.

As a member of the Medidata Global Education team, your mission is to support the successful implementations of client study protocols and related Instructor-Led Training
-producing quality training materials and exceptional training experiences for clinical trial operations personas responsible for study fulfillment and associated patient interactions. You will join a team of 6-8 Training Specialists who author and deliver this specialized training at live or virtual global Investigator Meetings and within related training contexts.

The primary responsibility of the Training Specialist is to deliver end-user technical training (in the format of web based and classroom style training) for the clinical research industry that adheres to company quality standards while staying current with the adult learning theory. Additionally, you will help develop new trainings which include a variety of formats such as, recordings, demos, formal documentation and instructor led trainings.

Responsibilities:

• Deliver standard technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.
• Maintain proficiency in Medidata's Patient Experience products and core workflows, keeping up-to-date with newly released features to accurately support end-users.
• Assist in updating and maintaining training materials, manuals, templates, and documentation to ensure they align with product updates.
• Handle the logistical planning, environment setup, and administrative tracking for assigned training sessions and Investigator Meetings.
• Partner with internal delivery and product teams, capturing routine user-experience feedback from training sessions to pass along to relevant stakeholders.
• Manage individual timelines and deliverables for multiple training assignments simultaneously, ensuring timelines are met under the direction of the Training Manager.
• Follow standard Medidata guidelines and quality procedures to ensure all training activities meet company and industry standards.

Qualifications:

• Strong written and verbal communication skills, with experience delivering technical presentations and utilizing standard training manuals or guides.
• Ability to engage classroom or virtual audiences and adapt delivery style to meet the immediate needs of diverse end-users (e.g., clinical site staff, internal teams).
• Solid foundational understanding of clinical research SaaS technology and the life sciences industry.
• Familiarity with AI-assisted documentation tools and structured content models to support efficient content updates and automation.
• Strong time-management and organizational skills, with the ability to work independently on routine tasks and manage personal deliverables.
• Ability to maintain accurate training logs, version history, and administrative records to support compliance and audit readiness.
• Experience with the MS Office suite and standard virtual training platforms (e.g., Zoom, Web Ex, Teams).
• Ability to travel up to 50%, including weekends and international travel as required by project needs.
• While clinical research knowledge is a plus, a strong background in formal teaching, corporate training, or academic instruction is highly valued and can substitute for industry-specific experience.
• Expertise in creating and delivering structured, corporate or life-sciences academic, instructor-led training for adult learners.
• Bachelor's degree required; or equivalent years of experience in a Life Sciences, Biomedical, or Clinical Trial Operations or Education/Instructional discipline.
• 1-3 years of experience in clinical/biomedical and/ or software development environment preferred.