Part-Time Enrollment & Success Counselor

Reporting to the Director of Community Integration Services, the Enrollment & Success Counselor will support prospective, new, and continuing students to enroll and successfully integrate into the broader college community, with special attention to immigrant-origin students. This position will assist students with all aspects of enrolling at the College, including but not limited to: admissions, placement testing, financial aid, course registration, retention, transfer, and career planning.

The counselor will provide tailored guidance based on how individual circumstances that may affect the enrollment process for immigrant-origin students. In addition to assisting with enrollment, the Enrollment & Success Counselor will support student success by organizing informational sessions and workshops that fosters a sense of belonging and equip immigrant-origin students with the navigational tools to thrive in their new environment.

This is a hybrid position that requires both in-person and remote work. Availability in the evenings and weekends is required.

• Assist new degree and non-degree students with all aspects of enrollment.
• Provide one-on-one and group support to immigrant-origin students and their families for college application steps, reviewing admissions requirements, processing course waivers, and registering for classes.
• Conduct outreach calls to prospective, new, and continuing immigrant-origin students.
• Assist immigrant-origin students with identifying and completing the appropriate financial aid applications, including the FAFSA, MASFA and scholarships.
• Provide guidance on financial planning and maximizing scholarship opportunities.
• Refer students to appropriate college departments for further support related to academic, personal, or financial concerns.
• Support Life Map and Advising with advising and course registration assistance during peak registration periods.
• Monitor and triage Community Integration Services email; respond to application, enrollment, and financial aid inquiries, connect students and their families to academic and enrollment support departments, as needed.
• Use appropriate software, student information, and communication relationship management systems to support student enrollment.
• Utilize TargetX CRM and Retention Suite to document student interactions, monitor student engagement and persistence, identify students who may benefit from additional support, and coordinate timely interventions and referrals.

• Collaborate with the Director of Community Integration Services and Admissions staff on outreach events for prospective students from high schools and community-based organizations, including students participating in BHCC's Dual Enrollment and Early College programs.
• Assist in creating and delivering programs and workshop to support immigrant-origin student success and engagement.
• Build collaborative relationships with other campus partners and departments to deliver tailored programming and support students' ability to build connections and access appropriate success services.
• Participate in college meetings, community engagement, and outreach activities as needed.
• Be a part of 2 evening and 4 Saturday enrollment events per semester.

• Bachelor's degree in Education, Counseling, Psychology, Sociology or a closely related field, with two years of experience and/or training involving college admissions, academic advisement, career development, or program/project development and/or management; or an equivalent combination of education, training, and experience.
• Experience working with diverse students in a fast-paced student services or equivalent setting.
• Demonstrate and possess a strong ability to communicate effectively and work collaboratively with a wide range of people and groups.
• Possess excellent interpersonal relationship-building skills.
• Proficiency in student information systems as well as MS Word and Excel.
• Ability to work on weekends and evenings when needed.

• Bilingual in Haitian Creole, Portuguese, Spanish, Arabic or another language commonly spoken by BHCC students
• Experience working at a community college, nonprofit, and/or community-based organization.
• Demonstrate understanding or willingness to learn about national, state and local laws and policies that affect immigrant-origin students in Massachusetts.
• Experience using student success and customer relationship management (CRM) platforms, such as TargetX and Retention Suite, to support enrollment management, student engagement, and retention initiatives.

Salary: $36.55 at 18.5 hours a week. Part-Time Non-Benefited position

Review date:
August 22, 2026