Student Services Coordinator

The Student Services Coordinator is a bilingual (English-Spanish preferred), part-time employee who provides front desk coverage, is responsible for student persistence and outreach calls, and assists with new student registration and learner re-enrollment. Along with competitive pay and benefits, working at Literacy Network means:

• Making a difference
  :
  The opportunity to help adult learners achieve their dreams and goals, from Citizenship to GED to family-sustaining jobs!
• Work-life balance with generous PTO and a work-from-home bank (3 weeks/year)
• Dedicated and supportive co-workers – Literacy Network was voted one of Madison’s Best Places to Work in 2017, 2020 and 2022!

Immediate Supervisor: Student Services Manager

Hours: 3.5 hours/week, Saturdays 8:30 am to 12:00 pm.

Salary: $19.76/hour ($20.76/hour with bilingual differential)

We will accept applications until Wednesday, August 26th. To apply, send resume and cover letter to Alejandra Munoz Contreras: alejandra

Responsibilities:

• Greet and interact with guests, volunteers, learners and staff in a friendly, professional manner
• Answer phone calls using a multi-line phone system. Direct phone calls to appropriate staff
• Provide information about Literacy Network programs and services
• Solve problems in an efficient and friendly manner
• Direct questions to appropriate staff
• Maintain organization of shared front desk and lobby area
• Assist with library circulation and organization

• Assist the Student Services manager with student registration for all ESL programs
• Provide persistence support and encouragement to students in two public group classes, including reminder texts, reengagement calls and re-enrollment
• Collaborate with staff to provide individualized academic counseling and enrollment to students during registration and re-enrollment sessions
• Request and distribute student textbooks

• Participate in trainings and planning meetings with staff and program partners
• Engage in professional development opportunities as applicable and as schedule permits
• Act as a representative of Literacy Network in the community, on behalf of our student population and in service to community members seeking information on our programs and your areas of expertise

The ideal candidate must be a flexible, well-organized individual who can be effective in a fast-paced environment and who works well in multicultural teams and with diverse constituencies. The candidate will be self-motivated, work well under pressure, and be able to handle several projects at one time. The candidate will have good judgment and, ideally, a sense of humor. The candidate must also demonstrate a passion and a commitment to community education, and to building connections among learners and the Dane County community.

The following skills and attributes are required:

• Fluency in Spanish and English preferred
• Excellent interpersonal and intercultural communication skills; excellent oral and written communication skills
• Ability to work on delegated tasks with minimal supervision
• Excellent organizational skills
• Word, Excel, Google Drive, and database entry skills
• Experience working with adults from diverse backgrounds
• Commitment to Literacy Network’s mission; interest, enthusiasm, and affinity for working with people and helping them reach their goals
• Bilingual/bicultural applicants and Literacy Network students strongly encouraged to apply!

This position description offers guidelines for the employee, however in no way limits the scope of the position nor limits opportunities for expansion of the duties and responsibilities of the employee.

Literacy Network offers a competitive salary commensurate with experience and an attractive benefits package.
Literacy Network is an Equal Opportunity Employer that strongly believes it benefits from the perspectives and talents of a racially and culturally diverse staff.