Training Officer 3

ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Training Officer 3 Job Location

Enterprise Resource Planning (ERP) Division

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office

Location:

100 N.15th Avenue, Phoenix, AZ

The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dynamic and highly skilled Training Officer 3 to lead the development, delivery, and evaluation of comprehensive training programs for state-wide ERP systems. In this critical role, you will collaborate with cross-functional teams and subject matter experts to design innovative instructional materials, e-learning modules, and hands‑on workshops tailored to diverse agency needs.

As a senior member of the training team, the Training Officer 3 acts as a strategic partner in driving user adoption and system proficiency across state government, ensuring that employees are fully equipped to navigate complex financial, and human resources platforms. The ideal candidate brings advanced expertise in instructional design, adult learning theories, and change management, along with a passion for empowering public servants through impactful educational experiences.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Assess & Plan:
  Identify statewide training needs to design, map out, and implement comprehensive training plans and course outlines for enterprise-wide systems.
• Curriculum Development:
  Design, develop, and revise both enterprise-wide and customized training programs for in-person, virtual, and web-based delivery.
• Collaborate & Coordinate:
  Partner with team members, subject matter experts (SMEs), and key stakeholders to align training priorities with agency needs and ensure seamless implementation.
• Lead & Mentor:
  Lead and guide other professionals and consultants in creating and delivering high-quality training curriculum and content based on approved plans.
• Optimize Delivery:
  Analyze and determine the most effective delivery methods, course content structures, and instructional mediums for diverse adult learners.
• Project Management:
  Write detailed work plans and proposals for training activities, while effectively prioritizing training development and delivery schedules.
• Metrics & Evaluation:
  Conduct training assessments and compile analytical metrics to evaluate program effectiveness and drive continuous improvement.
• Active Engagement:
  Participate in essential meetings, including the ERP Community of Practice, project syncs, daily huddles, and general staff meetings to ensure alignment across the division.

• Developing, conducting, and delivering training programs, including software-based training programs.
• Curriculum development processes and adult learning concepts.
• Reference materials such as federal regulations and Arizona Revised Statutes.
• Effective project management strategies.

• Time management and prioritizing work.
• On-going use of feedback for continued quality improvement.
• Strong leadership skills, including group facilitation and other problem resolution techniques.
• Excellent communication skills, including verbal and written communication.
• Delivering exceptional customer service.
• Developing technical written materials.

• Plan, organize, and coordinate the execution of training programs.
• Evaluate and improve training program materials and courses.
• Public speaking proficiency, including the ability to communicate training…