Retail Training Manager - Charlotte, North Carolina

Retail Training Manager

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

This role must be based out of Charlotte, NC.

Job Summary

As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl's store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.

Duties and Responsibilities - Time Spent

Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets. Demonstrate expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change. Support key business initiatives by delivering behavior-focused training on a range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.

Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions. Serve as an expert facilitator, instructor, and coach, adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes.

- 50%

Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels. Serve as an expert facilitator, instructor, and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences. Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.

Provide personalized feedback and real-time coaching to support learner development and skill application. Facilitate peer-to-peer feedback to enhance future learning experiences.

- 30%

Hold recurring planning meetings with Sephora and Sephora@Kohl's District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy. Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs.

- 10%

Manage and monitor administrative responsibilities, communications, schedules, travel, expenses, and budgets while staying current on store communications, Daily Doses, initiatives, and rollouts to deliver relevant, impactful, and up-to-date training experiences.

- 10%

Working Conditions

Must be able to travel frequently, averaging up to 75% depending on business needs, training schedules, and seasonal priorities. Travel can include airplane flights, personal and/or rental car trips. Travel can be out of town, overnight, weekend, extended stays, and extended hours.

Consistent access to dedicated remote working space is conducive to a virtual learning environment with access to high-speed stable internet to facilitate virtual training.

Qualifications

Exempt level store leadership experience or higher (e.g., store manager/assistant store manager or above.) - 3+ years

Proven ability to facilitate learning experiences and engage diverse audiences, including leadership teams and large group settings. Strong facilitation and coaching skills are required.

- 3+ years

Cosmetic industry experience preferred but not required.

Competencies and…