Student Persistence & Outreach Coordinator (3006

Student Persistence & Outreach Coordinator - Bangor Campus

The University of Maine at Augusta is seeking applicants for the full-time, 9-month position of Student Persistence & Outreach Coordinator. This position is located on our Bangor campus with the eventual possibility of some remote work. The Student Persistence & Outreach Coordinator plays a critical role in advancing student persistence, success, and completion at the University of Maine at Augusta (UMA).

This position provides proactive, holistic, and student-centered support to students experiencing academic, financial, personal, or wellness-related challenges that may impede their success.

Through early intervention, resource coordination, and individualized support, the Coordinator works collaboratively with students, faculty, staff, and community partners to identify barriers to success and degree completion. The position serves as a key member of the institution's student success network and CARE Team, utilizing data-informed practices to improve student outcomes, promote engagement, and increase retention and graduation rates.

The Coordinator manages student intervention systems, tracks outcomes, identifies trends, develops targeted persistence initiatives, and serves as a liaison among academic and student support departments to ensure students receive timely and effective assistance.

• Exceptional relationship-building and customer service skills.
• Ability to manage multiple priorities and complex student situations simultaneously.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team environment.
• Strong presentation and facilitation skills.
• Ability to exercise sound judgment and discretion when handling sensitive matters.
• Commitment to fostering student engagement, persistence, and success.

• Bachelor's degree
• Minimum of two years of experience working with students in higher education setting, ideally in student affairs, advising, or facilitating academic success.
• Demonstrated commitment to student success and persistence.
• Strong interpersonal, communication, and organizational skills.
  
  Ability to work effectively with diverse student populations.
• Experience managing confidential information and sensitive student situations.
• Proficiency with student information systems, case management software, databases, and Microsoft Office applications.

• Master's degree
• Experience with student success technologies such as EdSights, Navigate, Starfish, EAB, Maxient, or similar platforms.
• Experience working with students experiencing academic, financial, mental health, or basic needs challenges.
• Familiarity with trauma-informed, strengths-based, and equity-minded approaches to student support.
• Experience utilizing data to inform interventions and program assessment.
• Knowledge of higher education retention theories and best practices.
• Teaching experience

The normal hiring salary range for this 9-month position is in the low 30s and is commensurate with training, education, and experience and will take into consideration the salary of current UMS employees for transfer/promotion.

UMA offers a wide range of benefits including tuition benefits for employee and dependents, comprehensive insurance coverage including medical, dental, and vision, life insurance, short-term and long-term disability as well as retirement plan options. The University of Maine System is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs.

UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs. UMA is the third-largest public university in Maine. In addition to its main campus in the state’s…