Nursing and Healthcare Studies Program Coordinator

Student Success Coordinator

Green River College is seeking a Student Success Coordinator to support Nursing & Healthcare Studies students from program entry through completion, certification, and transition into the workforce. This position plays a central role in supporting student success processes, program operations, and administrative functions to ensure students receive timely, accurate, and consistent support.

Working under the direction of the Nursing Program Manager, the coordinator manages applications, registration, onboarding, communication, outreach, and student progression activities. The role collaborates closely with program leadership, faculty, and external partners to support student retention, completion, testing readiness, and workforce outcomes.

Green River College is an open-access institution committed to supporting students from underserved and underrepresented backgrounds. This position contributes to that mission by promoting equitable access, supporting student persistence, and ensuring alignment between program processes and student needs. This is a full-time, in-person position with a 12-month contract. Limited remote work may be approved on a case-by-case basis.

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students.

Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Applications, Admissions, and Enrollment:

• Track, process, and maintain program admission applications and applicant records
• Ensure timely communication and status updates to applicants
• Monitor and maintain student waitlists and applicant pipelines
• Coordinate class section assignments, cohort placements, and registration permissions
• Resolve student registration and enrollment issues in collaboration with campus partners
• Assist with application review and admissions processes in partnership with advising, registrar, and program leadership

Student Success and Progression:

• Provide individualized (1:1) student support to promote retention and completion
• Assist students with onboarding, orientation, and navigation of program expectations
• Support students in accessing resources such as textbooks, scrubs, and academic supports
• Maintain consistent communication with students throughout program progression
• Coordinate student transitions between cohorts, sections, and program pathways
• Collaborate with faculty and program leadership to monitor student progress and address barriers
• Support basic technology navigation including Canvas, student testing software, and other electronic resources and websites utilized by students.

Testing, Certification, and Workforce Readiness:

• Support students with application processes for state NAC testing, including account setup and documentation
• Facilitating certificate student coordination, including name tag ordering and certificate printing and distribution
• Track completion of required skills and written exams and maintain related records
• Coordinate logistics for Nursing Assistant skills testing, including scheduling and student communication
• Manage systems such as University Tickets for student-related processes
• Ensure students' progress efficiently from program completion to testing and certification
• Guide students in resume development and job readiness preparation
• Connect students with employment opportunities and workforce partners post-completion

Communication and Program Support:

• Monitor and respond to program inquiry inbox and phone communications
• Provide accurate and timely information to prospective and current students
• Support new student…