Training Officer

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Address: 1990 W Camelback Rd., Phoenix, AZ 85015

Salary: $56,453.28
Grade: 20
Closing Date:
August 30, 2026

At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!
The Division of Business Services - Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer focusing on creating learning and training materials for DES Operations and Leadership. In this role you will design curriculum for broad functions including HR Training, Leadership Development, Professional Development, and leadership soft skills, as well as instructional material for fleet services, financial operations, procurement, and DES agency wide training.

You will use your creativity and breadth of course design knowledge extensively in this role.
The Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards as well as any identified performance goals or business objectives. It collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events.

The successful candidate will identify training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conduct interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, they will assess present and future needs to develop educational goals and objectives, initiate related curriculum, instructor guides, reports, and correspondence, and will prepare audio and visual materials related to the assigned training areas.

This position will require travel around the State to meet the needs of the Department and the Agency. The role may offer the ability to work a hybrid schedule within Arizona requiring one or more days per week in-office attendance, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.

Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely, either fully or hybrid, in their homes, in offices, and in hoteling spaces. All work, including remote work, must be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Designs, develops, and revises courses for delivery in a variety of media to all Department employees. Uses instructional-systems design models to ensure effective training and uses training technology to develop and deliver learning products.
• Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff. Evaluates training to assess training impact, communicates evaluation data to stakeholders, and modifies training based on evaluation data.
• Researches Department…