Specialist, Talent Management

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Full time Contributor US

7 days ago Requisition

Collette is seeking a Specialist, Talent Management to join our People & Culture team This is a remote position.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise.

Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for travelers around the globe, Collette is all about the people.

Your journey starts here.

Job Summary

The Specialist, Talent Management reports to the Sr. Director, Talent Management & Development and supports the design, development, delivery, administration, and continuous improvement of learning experiences for employees, travel advisors, Tour Managers, Client Care teams, and other priority audiences. This role combines hands-on content development and facilitation with learning management system administration, learner support, reporting, and project coordination, with the opportunity to grow and expand skills across learning design, technology, reporting, and cross-functional project support.

The Specialist partners with subject matter experts and business stakeholders to translate content into practical, accessible learning experiences. The role also supports Collette University and ASCEND administration, including course setup, learner access, assignments, content updates, completion tracking, and reporting.

The ideal candidate is organized, service-focused, and comfortable moving between content creation, facilitation, LMS administration, reporting, and day-to-day learner support while managing multiple priorities and responding to evolving business needs.

• Learning Design, Content Development & Delivery: Design, build, revise, publish, and maintain digital modules, presentations, facilitator materials, transcripts, videos, activities, job aids, and supporting resources for advisor, employee, compliance, Client Care, Tour Manager, and technology-learning audiences.
• Translate subject matter expert content into clear learning objectives, practical module structures, and easy-to-navigate learning experiences that support a range of learner needs and levels of technical comfort.
• Facilitate virtual and in-person learning sessions as assigned and review learning materials for clarity, consistency, accessibility, accuracy, and instructional quality.
• Advisor Learning Support: Provide day-to-day support for advisor learning questions related to access, login links, enrollments, assignments, completions, certifications, and learning status across Collette University and MCV U.
• Support advisor account and learning-path administration, including bulk uploads, enrollments, record updates, deactivations, assignments, and follow-up on SSO or learner-data issues.
• Partner with Marketing, Sales, Client Care, and subject matter experts to build, revise, launch, monitor, and maintain advisor learning modules, including market- and experience-based learning pathways.
• Learning Reporting & Tracking: Run, validate, organize, and distribute recurring and one-time completion and progress reports for Client Care, BDMs, leaders, and other stakeholders.
• Maintain reporting grids and learner tracking tools, complete required market or customer sorting, respond to urgent reporting requests, and provide clear visibility into learner progress.
• Track advisor account activity and setup counts and support recurring stakeholder updates with accurate reports and supporting documentation.
• Tour Manager Learning & ASCEND: Support structured Tour Manager onboarding, microlearning, and ongoing development through ASCEND and Collette University.
• Help translate the Tour Manager learning strategy into a phased curriculum and practical roadmap; coordinate module development, review cycles, monthly updates, progress tracking, video-based learning, and just-in-time resources.
• Administer Tour Manager learner access, content updates, assignments, and reporting while partnering with business subject matter experts to keep learning current and consistent.
• Compliance & Required Learning: Support the administration and improvement of required learning across locations and learner groups, including completion tracking, audit evidence, launch communications, manager guidance, reminders, and…