Coordinator, Online Quality

Under the direction of the Manager, Online Learning, the Coordinator, Online Quality supports the college’s mission to deliver high-quality, student-centered online learning by leading key components of the quality of online instruction processes, Regular and Substantive Interaction (RSI) initiatives, and continuous improvement in online course design and delivery. This role collaborates with faculty, deans, instructional designers, and the Online Learning team to ensure the college maintains high levels of instructional quality and works to strengthen the college’s online learning ecosystem as well as maintains accreditation standards.

The coordinator provides data-informed guidance, leads and monitors quality reviews, monitors compliance (change and adherence) across online and partially online courses, and serves as a subject-matter expert in online learning standards, instructional and regulatory requirements.

Work is within a cross-functional, diverse, challenging, and high-volume environment that requires multitasking skills, the ability to meet deadlines and deal with difficult situations. Operates with strong professional judgment, accuracy, and decision making with minimal supervision. Daily responsibilities are completed independently using established policies and general objectives with interaction with supervisor limited to problems or unusual conditions.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs.

We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC c.edu.

• Communicates, interprets, and enforces the college’s 21st-Century Classroom Quality Review process, compliance with state authorization, reciprocity, and disclosure requirements, digital accessibility, and academic attendance in distance education programs.
• Conducts comprehensive course readiness and quality checks prior to the start of academic terms, managing faculty notifications and required revisions.
• Maintains accurate documentation, dashboards, and status reports for faculty, program deans, and online learning leadership.
• Monitors ongoing quality improvement cycles and ensures timely resolution of identified issues to maintain instructional excellence.

• Monitors online courses for adherence to Regular and Substantive Interaction requirements as defined by the U.S. Department of Education and institutional policy.
• Reviews LMS activity reports, RSI documentation, and instructor engagement patterns to identify compliance gaps.
• Communicates findings to faculty and deans and supports the development and tracking of corrective action plans.
• Collaborates with Online Learning Management and Institutional Compliance teams to support audits, program reviews, and accreditation activities.

• Provides targeted guidance and individualized faculty support focused on interpreting quality review feedback and addressing instructional compliance gaps, including RSI and course accessibility standards.
• Designs and facilitates micro-learning opportunities and workshops leveraging Blackboard analytics to support instructional quality and compliance.
• Collaborates with instructional design, tutoring services, media services, the Center for Teaching Excellence, and library partners to support faculty success and student learning outcomes.

• Demonstrates advanced working knowledge of Blackboard, including course development, content management, gradebook functions, analytics, accessibility, communication tools, and performance monitoring.
• Uses LMS analytics, SIS data, and Illuminate reports to identify systemic quality and compliance trends.
• Uses and distributes custom data-driven dashboards to senior leadership and program deans, providing insight into overall instructional health and compliance status.
• Partners with IT and Online Learning teams to support system updates, best practices, and troubleshooting related to quality assurance.

• Participates in institutional committees and work groups related to online learning quality, instructional innovation, and student success, such as AI initiatives, faculty professional development, and academic support alignment.
• Maintains documentation of quality assurance processes, policies, and annual outcomes.
• Contributes to…