Client Education Specialist

• Salary Starting salary of $70,000/year based on experience.
• Work Experience 3-5 years
• Remote Job

NEXGEN is the most technologically advanced enterprise asset management program on the market, integrating future-first CMMS software. NEXGEN’s EAM software provides a diverse suite of robust features to intelligently manage your end-to-end asset inventory throughout their lifecycle. With NEXGEN, you’re evolving from a legacy time-scheduled maintenance model to a proactive future-forward system built by industry thought leaders.

Why NEXGEN?

What’s the best thing about working at NEXGEN? That’s easy, it’s the people (but the free snacks in the kitchen aren’t too shabby either). At NEXGEN, our employees are our greatest asset. We value every member of our team, equipping them with the tools to grow professionally and thrive in a fun and dynamic work environment. We work hard and play hard, knowing a strong work-life balance is key to success.

What are we looking for?

Our ideal candidates are motivated, enthusiastic, and highly organized, with a strong technical aptitude and a love for summer BBQs, team building events, and office dogs. We are looking for those who aren’t afraid to be bold, take the initiative, and do the right thing—helping our clients overcome their greatest challenges to achieve their goals.

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This is a remote position.

NEXGEN Asset Management is looking for a Client Education Specialist to join their Client Successteam. NEXGEN's Client Success Team is focused on delivering exceptional customer service, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals. The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal.

Join our team's education division to help new users of our software learn the system and make a lasting impact with their organizations.

To excel in this role, you should be excellent in verbal and written communication and be unafraid when talking to large groups. We are looking for an extroverted personality that is comfortable presenting to groups of various backgrounds and is willing to travel to new places to conduct in-person trainings.

The perfect candidate would be someone with teaching, training, and/or facilitation experience that enjoys solving complex problems or prefers to explore technical applications. Applicants confident with online learning tools and interested in building online community spaces are also encouraged to apply.

This position is remote friendly! Our main office is located in Sacramento, California but applicants from other areas of California, Colorado, Florida, Iowa, Louisiana, Nevada, North Carolina, Oregon, and Washington are also encouraged to apply as long as they live within 2 hours of a major airport and can work from 8 AM - 5 PM PST for at least the first 6 months of employment

This position will require overnight travel and potential weekend travel. Applicants should be comfortable traveling via airplane or car.

Responsibilities

• Effectively lead in-person and virtual trainings with clients that focus on learning objectives.
• Oversee deliverables for major training projects and meet deadlines.
• Prepare and plan webinar and/or conference content for existing clients to increase engagement.
• Evaluate existing training practices and adjust as needed to improve the learner experience.
• Collaborate with Subject Matter Experts to prepare training content for major trainings.
• Document new features via knowledge base articles, interactive coursework, and/or short videos.
• Travel as needed to client sites, up to 25% of role responsibilities.
  
  Travel responsibilities may include overnight travel and weekend travel.
• Serve as a NEXGEN product expert.

• Bachelor's degree in education, English, teaching or relevant field.
• 3+ years of experience as a Teacher, Trainer, Tutor, or other relevant position.
• Experience creating online or in-person training content.
• Professional presentation/facilitation experience.
• Excelle…