Manager - Provider Enrollment

Manager – Provider Enrollment

For more than 50 years, Children's Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed.

Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level.

If you are a childcare champion, we want you on our team.

Job Title:

Manager – Provider Enrollment

Department:
Compliance and Program Supports

Reports To:

Director of Compliance and Program Supports

FLSA Status:
This is a fulltime (40 hours/week), Exempt Position

Salary: $98,000-$102,000

Children's Council envisions a San Francisco where every child has nurturing caregivers who foster their social, emotional, and cognitive development and where caregivers have the skills to support children's development and run successful businesses. For decades, we have worked in partnership with community stakeholders to support the early care and education field. Through training, technical assistance, coaching and shared business administration resources, the Child Care Quality and Business team guides new programs through the licensing process and offers learning opportunities for all programs to grow as early educators and business owners.

The Manager leads a diverse team that is one of the organization's most critical points of entry into our programming for child care providers, determining eligibility and coordinating provider enrollments into our subsidy system and receiving monthly payments. The manager ensures that services are accessible, meet the needs of the community, and are aligned with the organization's vision, mission, and strategic plan.

They are responsible for ensuring responsive, high-level customer service for providers, from their initial engagement to ongoing participation in our state and locally funded child care programs. They enthusiastically engage their team in proactively solving problems and reducing barriers for providers to participate in the childcare subsidy system.

• You are an enthusiastic leader and effective collaborator.
• You are committed to continuous learning and program improvement.
• You can learn complex systems, policies, and procedures and effectively communicate them to diverse audiences.

• Oversee, manage and successfully meet the local and state government contractual obligations related to subsidy payment, enrollment and data system supports.
• Able to devise, manage and rollout new support approaches and materials based on revised processes, training, reporting and system enhancements.
• Take ownership of cross-department and cross-program projects/work to ensure the seamless delivery of payment, enrollment, and subsidy services are effective, integrated, and accessible.
• Stay apprised of policy and regulatory changes, advocate for policy improvements.
• Maintain expertise in the successful use of state and local early childhood data systems.
• Analyze current data collection processes and work to track and identify needs for internal reflection, process improvement and reports to funders and other stakeholders.
• Use client feedback to identify program needs and service improvements that deliver better value and greater efficiency.
• Establish customer satisfaction goals and coordinate with the team regarding provider eligibility determination, onboarding and participation in state and locally funded childcare subsidy programs. This is to ensure the team receives high customer satisfaction rates.
• Demonstrated ability to work collaboratively, share information across teams, and to encourage collegial working…