Temporary Success Coach

The Student Success Coach at Azusa Pacific University Global guides and supports a diverse student body through academic advising, basic financial aid guidance, strengths development, spiritual formation, and the provision of general student support services.

Compensation
:
Grade 6: $22.00 - $25.13 (non-exempt/hourly)

Compensation:

This is a full-time, temporary, and non-exempt position at grade 6, with a starting hourly range of $22.00 – $25.13. Salary ranges listed here represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors, including but not limited to the candidate’s relevant experience and qualifications.

Primary work location - Remote This position is classified as "Remote". The employee's home office is the primary work location and must be located in a state APU Global is registered in. The classification of this position is subject to change based on business needs, job performance, etc. If an employee changes their physical location/residence to another state, it could impact future employment.

Remote Expectation: We expect our employees to be able to fulfill our APU Global responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours. This is a fully remote position; however, travel may be required to meet business demands, university needs or team meetings as necessary.

Schedule: To best accommodate our students’ needs and various schedules, candidates must be willing to work standard hours of Monday-Friday, 8:00 AM – 5:00 PM PST, with the exception of one late shift per week. This late shift (typically 10:00 AM – 6:30 PM PST) will be scheduled between Tuesday and Thursday, depending on the department’s needs.

Required Experience / Education

• Christian Commitment:
  Vital Christian faith and lifestyle
• Supportive of the evangelical mission and purpose of Azusa Pacific University Global.
• Telecommunication or customer service experience in a support or customer service environment.
• Proficiency with Google Workspace

Desired Experience / Education

• Two years of experience in student services within a higher education or adult education environment.
• A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred
• Knowledge of nontraditional higher education
• Proficiency in Salesforce Administration

Essential Functions

• Provide one‑on‑one support for students in the areas of spiritual formation, strengths development, academic advising, basic financial aid advising, career counseling, student involvement and online academic engagement, while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic completion.
• Serve as an individual support to students; monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study, interceding with at‑risk students to reduce attrition through referrals to internal and external programs for additional support services and follow‑up as needed.
• Articulate the requirements of the degree requirements while working with students to develop an individualized plan to reach their academic goals.
• Direct students to utilize their strengths and available educational resources to encourage greater levels of personal responsibility for their learning.
• Encourage students through life events, obstacles and challenges through moral support and prayer.
• Coordinate efforts and work with the various student services departments and staff as needed to stay current with policy and procedures as well as to identify and recommend appropriate services designed to address the needs of online students
• Compile data as directed on program services, activities, and students. Maintain accurate, organized, and detailed student records, develop, and maintain reports as required or assigned for retention purposes and evaluating students to make sure the program objectives are…