Student Support Specialist
Student Support Specialists (Academic Counselors) work in a fast-paced, home-based virtual office environment to provide academic advisement, coaching, and customer service to students throughout the student lifecycle. Student Support Specialists are available throughout their assigned shift to accept/make student calls and complete work items delivered based on system priority. Student Support Specialists (Academic Counselors) use the University's coaching model to partner with students, build connections, create action plans, motivate, and resolve student issues.
Individuals in this role are the bridge for the student and University administration, ensuring students have access to information, policies, procedures, and requirements they need to make informed decisions. Student Support Specialists are natural problem solvers, on many occasions dealing with student issues that require research, de-escalation, and critical thinking. Individuals in this role must be available throughout their assigned shift to accept/make student calls and complete work items delivered based on system priority.
You must reside in one of the following states: AZ, CO, , NV, NM, MT, UT, TX, WY. You must have fully completed a bachelor's degree prior to applying. This position is expected to start on November 9th, 2026. You are known for your ability to connect with people, building trusting relationships, and like to be someone others can count on.
This position is required to start on November 9th, 2026. Schedule during the first three months of onboarding is Monday – Friday, 8:00am - 5:00pm AZ Standard Time. The first 6 weeks of employment are considered the "training period". Attendance is mandatory during the training period for success in this job.
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