Clinical Education Program Specialist, Hands-On Learning-REMOTE

Clinical Education Program Specialist, Hands-On Learning-REMOTE

The Clinical Education Program Specialist, Hands-On Learning supports the implementation, coordination, evaluation, and continuous improvement of hands-on clinical education programs. This role partners closely with the Clinical Education Program Supervisor, Hands-On Learning to coordinate learner engagement, program operations, competency tracking, communications, reporting, and program implementation activities while exercising discretion and independent judgment in support of program outcomes. The Specialist assesses learner progress, evaluates developmental needs, analyzes program and learner data, and recommends educational interventions, learning opportunities, and process improvements that support successful program delivery and continuous improvement.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies.

All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

Below is an overview of the duties and responsibilities you would take on in this role:

• Assess learner participation, progression, and readiness using established program criteria and competency tracking tools.
• Analyze learner performance, engagement, and completion data to identify development opportunities and recommend appropriate educational interventions.
• Evaluate learner eligibility for hands-on clinical education opportunities and recommend developmental pathways aligned with program objectives.
• Monitor learner progress toward competency milestones and provide guidance, feedback, and recommendations to support successful completion.
• Review learner documentation, assessments, and outcomes to support consistent application of educational standards and program expectations.
• Partner with mentors, faculty, Clinical Education Developers, and program leadership to support learner success and competency development.
• Exercise independent judgment in identifying learner support needs and recommending educational resources, development opportunities, and remediation activities aligned with program standards.

• Plan logistics for hands-on learning programs, workshops, events, and educational experiences.
• Manage registrations, communications, scheduling, and enrollment priorities.
• Evaluate participant selection, tracking, and engagement processes.
• Monitor program capacity and recommend ways to maximize participation.
• Align educational materials, resources, and deliverables with program needs.
• Advise faculty, presenters, and stakeholders on preparation needs.
• Partner with Clinical Education Developers and subject matter experts to assess content updates and program materials.
• Review content workflows, version control, and distribution needs.

• Support implementation of hands-on learning initiatives and related execution plans.
• Monitor action items, deadlines, participant progress, and follow-up activities.
• Maintain implementation trackers, program records, and supporting documentation.
• Evaluate readiness activities to support successful program delivery.
• Monitor completion requirements and recommend escalation as needed.
• Coordinate implementation of content changes so learners and facilitators have current resources.
• Identify operational issues and recommend follow-up actions to leadership.
• Track action items, deadlines, participant progress, and follow-up activities. Maintain implementation trackers, program records, and supporting documentation.
• Support readiness activities to ensure successful program delivery.
• Monitor completion requirements and escalate concerns as needed.
• Support implementation of content changes to ensure learners and facilitators have access to current resources.
• Identify operational issues and communicate concerns to leadership.

• Serve as a point of contact and resource for learners, faculty, presenters, and stakeholders.
• Coordinate and align communications across internal teams and external partners.
• Support relationship management and recommend solutions with vendors and educational partners.
• Respond to program questions and resolve or escalate issues as appropriate.
• Evaluate stakeholder needs to support a positive, professional, learner-focused experience.
• Coordinate communications across internal teams and external partners.
• Support relationship management activities with vendors and educational partners.
• Respond to questions regarding programs and educational activities.
• Help ensure a positive, professional, and…