Training & Service Coordinator, One Stop Student Services Division of Enrollment Management - UTK

Job Description

The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Training and Service Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $48,000. Final compensation will be determined based on the candidate’s qualifications and experience.

The Training & Service Coordinator is a key member of the One Stop Student Services team, tasked with enhancing the quality, consistency, and efficiency of services provided across our four offices of support (Undergraduate Admissions, Financial Aid & Scholarships, University Registrar, and University Bursar). This role focuses on implementing quality assurance processes, monitoring service trends, and creating a robust training infrastructure for new and existing counselors.

The position plays a critical role in ensuring that One Stop meets its mission of delivering seamless, student-centered support while maintaining the highest standards of service.

This is an on-campus position with some hybrid/remote work schedule flexibility.

Bachelor's degree

• Minimum of three years of experience in customer service, quality assurance, or a related field.

• Strong knowledge of quality assurance principles and process improvement methodologies.
• Excellent communication and interpersonal skills, including public speaking and training facilitation.
• Ability to analyze complex data, identify trends, and develop actionable recommendations.
• Proficiency in developing training programs and online learning modules.
• Demonstrated ability to work collaboratively across diverse teams and departments.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Experience in a higher education setting or a One Stop Office.

• Familiarity with higher education administration, especially in enrollment services.
• Knowledge of the University of Tennessee systems and policies.
• Experience in managing case studies and strategic student engagement.
• Background in instructional design or e-learning development.

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions:
Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM…