Online Student Success Advisor

Job Summary

SJSU Online represents San José State University’s commitment to provide fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor’s degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online students. Under the general supervision of the Managing Director of the SJSU Online Student Success Center, this individual will provide academic advising and success coaching while building relationships with online students, monitoring their academic progress, providing proactive outreach, and connecting students to appropriate University resources to foster student success.

Working with the Center team, the advisor also participates in assessment processes, provides professional advising support for recruiting and orienting new students, and supports University initiatives on retention, persistence, and graduation.

This position is 100% remote in-state (California).

• Provide holistic academic advising and support to online students
• Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student progress using online tools
• Assist students with individualized success strategies, including goal setting, time management, study skills, etc.
• Introduce and orient students to their academic requirements, academic planning tools, and university resources
• Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals
• Identify barriers to student success, develop action plans to focus on completion
• Provide support to students facing issues that impact retention, persistence, and academic success and referring students to resources as appropriate and necessary
• Provide students with responsive and effective student-centered communication through email, phone, virtual, and video conferencing
• Work with Managing Director to develop and implement strategic communication and outreach plans to help new students navigate the onboarding process
• Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process
• Work with Managing Director to develop online student related community building events and activities
• Introduce and orient students to co-curricular resources, events, and communities to help foster a sense of belonging and engagement
• Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success

• Ability to communicate with constituents in a professional and respectful manner
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
• Ability to take advisor notes (documentation) which are required to monitor and assess student progress
• Must be detail-oriented with strong organizational and programming skills
• Effectively use People Soft (student administration database), EAB Navigate, and other enterprise platforms, as needed
• Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), Docu…