Online and Distance Education Program Specialist

Online and Distance Education Program Specialist

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Anticipated Hiring Range $59,310 - $65,901

Work Schedule Monday - Friday, with an eight-hour workday scheduled between 8:00am - 6:00pm. The specific work schedule will be determined upon hire based on operational needs. This position follows a hybrid work arrangement.

Department DELTA

DELTA’s role within the Office of the Provost is to advance the integration and support of learning technologies in NC State’s academic programs and courses, both on campus and at a distance. DELTA supports distance-based credit programs and courses for the university, and provides enterprise academic technology and instructional support services for all modes of course delivery. Working with NC State instructors and partners, DELTA leads the way in designing, creating, implementing and supporting extraordinary digital learning experiences for our community of learners.

DELTA applies expertise in technologies and pedagogies to create and nurture innovative, effective and impactful digital learning experiences for our community of instructors and learners with a collaborative, service-oriented and innovative mindset.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The Online and Distance Education ( ODE ) Program Specialist supports the ODE Administrative Services team and reports to the Director of Online and Distance Education. ODE provides leadership and operational support for NC State’s online and distance education programs, partnering with academic units and campus teams to support program operations, student and faculty services, compliance, and effective program delivery.

In this role, you will provide administrative and operational support across admissions and enrollment, student and faculty services, systems and records, communications, website administration, and daily program operations. You will apply university, state, and distance education policies, resolve issues, maintain accurate information, and collaborate with campus partners to deliver responsive, consistent service.

As part of the team, you will support admissions and enrollment processes while ensuring accurate, efficient, and compliant program operations.

• Process Non-Degree Studies ( NDS ) applications in SLATE and complete related registration actions in People Soft ( SIS ), monitoring workflows, researching issues, and coordinating timely resolutions.
• Serve as a responsive resource for distance education students, faculty, staff, academic departments, colleges, and campus partners, addressing questions and resolving issues through Service Now, email, telephone, and direct consultation.
• Apply university and state requirements related to admissions, enrollment, academic standards, campus safety, international students, and distance education policies.
• Research and resolve admissions, registration,…