Admissions Counselor

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $62,400 - $65,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status Exempt

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

The iSchool Admissions Counselor serves as a frontline recruitment, admissions, and engagement professional supporting both undergraduate and graduate programs at the Syracuse University School of Information Studies (iSchool). This role is responsible for managing prospective student pipelines from inquiry through matriculation, delivering consistent and high-quality engagement across the full enrollment funnel.

The Admissions Counselor manages and maintains the iSchool’s prospective student data within the university’s CRM system (Slate), ensuring accurate tracking of student interactions, application status, and communication history. The counselor will leverage CRM data to identify pipeline trends, prioritize outreach, and generate reports that inform recruitment strategy in collaboration with central enrollment services and the iSchool admissions team. A key component of this role is designing and executing specialized programming to showcase the iSchool’s academic offerings at both the undergraduate and graduate levels.

This includes developing and facilitating on-campus visit experiences, virtual information sessions, sample classes, workshops, and immersive programming that introduces prospective students to the breadth and depth of iSchool programs.

The counselor will also develop targeted off-campus programming in select markets to raise the iSchool’s profile and engage prospective students where they are. This position works closely with central Enrollment Services, the Office of Academic Affairs, and the iSchool’s academic and admissions teams to ensure coordinated, strategic, and mission-aligned recruitment efforts.

• Bachelors Degree required, Masters preferred, in business, information systems, higher education, marketing, communications or related field.
• A valid driving license is required.
• The ability to obtain a passport is required.

• One to three years of sales/marketing experience or university-level recruitment is strongly preferred.
• Excellent organization, planning and project management experience
• Strong verbal and written communication skills; capable of establishing and maintaining strong rapport through distance communication tools.
• Excellent customer service skills and event management experience is favorable.
• Strong computer skills to including Word and Excel are required.
• Database, web analytics and CRM experience is favorable.
• Ability to maintain, analyze, and report enrollment data to inform recruitment strategy and…