Instructional Designer; Remote

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Join a team helping shape the future of how title and escrow work gets done at First American. Endpoint Workspace is First American’s evolving workspace for escrow and title teams, bringing the tools, processes, and technology needed to manage a transaction into one connected experience. As Endpoint continues to evolve, intelligent technology will help streamline routine work so our teams can focus their expertise and client care on the high-impact moments of a transaction.

Learning and Development plays an important role in this transformation by helping employees build the knowledge, skills, and confidence needed to successfully adopt new technology and ways of working. As an Instructional Designer, you'll support Endpoint’s digital-first learning strategy by designing engaging, learner-centered experiences that build knowledge, strengthen skills, and support employee performance within the Endpoint operating model. In this role, you will partner with subject matter experts (SMEs), product teams, and stakeholders to translate complex Endpoint processes and technology into clear, practical learning experiences.

You will apply instructional design methodologies and adult learning principles to determine the right solution for each learning need. Solutions may include eLearning, self-paced learning, Digital Adoption Platform guidance and walkthroughs, instructor-led and virtual training, and other performance-support resources. The goal extends beyond teaching employees how to use Endpoint Workspace. Our learning experiences help employees confidently apply what they learn to their work, understand how Endpoint supports the transaction, and build the skills needed to perform independently as the Workspace continues to evolve.

Bring story, purpose, vision, and business context into technical learning experiences, helping learners understand not only how to use Endpoint Workspace, but why the technology and new ways of working matter and how they connect to the broader Endpoint transformation. Conduct learning needs analysis to identify performance gaps, learner needs, business requirements, and the appropriate learning solution. Design and develop engaging, learner-centered solutions across multiple modalities, including eLearning, self-paced learning, digital adoption experiences, instructor-led training, virtual training and performance support.

Apply instructional design methodologies and adult learning principles to create structured learning experiences aligned with clear objectives and desired performance outcomes. Partner with SMEs, stakeholders, product teams, trainers, and other cross-functional partners to gather information, validate content, and translate business and technical requirements into effective learning experiences. Translate complex processes, systems, and technical concepts into clear, practical, and easy-to-understand learning experiences.

Develop learning…