Technical Trainer, Customer & Partner Enablement

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partnersonto the Ninja One platform, viabothremote/virtual and in-person onsitesessions.

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partnersonto the Ninja One platform, viabothremote/virtual and in-person onsitesessions.

This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reacha level of understanding that will accelerate formalcertification, and facilitating“virtuallabs”that enablelearnerstoget real-world,hands-on experience,in a safe and non-destructiveenvironment.

Youwill also partner with our content subject matter experts and owners tomaintainand update the material in line with product updatesas the platformevolves.

This isa key customer-and partner-facingroleoffering auniqueopportunity toleadboth new and existingcustomersand partnerstosuccess with the Ninja One platform.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA,
* IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

~40%, including onsite customer training, industry events, and team collaboration.

• Facilitate the Ninja Onetrainingcurriculum ,such asour
  
  Certified Techniciancourse,a multi-module program that covers the breadth of theNinja
  
  Oneplatform.
  
  You willbe a part of the team that ensures the curriculum and thecontentcontinuously evolvesin line with product updates.
• Repurpose existing web-based training modules into an instructor-led format, short-form video, and in-product overlay formats to support diverse learner and delivery needs.
• Deliver engaging live,in-person andremote/virtual instructor-led trainingsessionsto external customers and partners,applying a variety of instructional techniques (explanation,demonstration, guided practice, discussion, exercisesetc).
• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participantsengaged,active and on track.
• Explain technical concepts clearly to audiences with mixed experience levels andadapt your delivery to the room.
• Guide learners through hands-on practicewiththe platform and support them toward earningformal Ninja One certification.
• Assess learner needs and readiness thenevaluate training effectiveness; recommend and apply improvementsasappropriate.
• Partner with content owners and product teams to keep course content, guides, and materialsaccurateand aligned with
  
  Ninja
  
  Oneproduct updates.
• Maintain deep, current product knowledgeofthe Ninja One platform.
• Track and report on session delivery, attendance, and certification outcomes
• Other duties as needed.

• 3+ years delivering instructor-led technical training,including live virtual/onlineas well as in-person onsitedeliveryto adult learners.
• Demonstrated ability tofacilitateand hold attention in a livevirtual classroom setting that includes a hands-on virtual labs environment,notjustpresentation.
• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
• Skill in assessing learner needs and evaluating whether training achieved its goals.
• Proficiencywithvirtual classroom/webinartooling; comfort with a learning management system (LMS) and…