Technical Trainer, Customer & Partner Enablement

We are hiring a Technical Trainer to deliver live, instructor‑led training (ILT) to onboard new customers and partners onto the Ninja One platform, via both remote/virtual and in‑person onsite sessions.

We are hiring a Technical Trainer to deliver live, instructor‑led training (ILT) to onboard new customers and partners onto the Ninja One platform, via both remote/virtual and in‑person onsite sessions.

This is a delivery‑focused, learner‑facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating virtuellabs that enable learners to get real‑world, hands‑on experience, in a safe and non‑destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.

This is a key customer‑and‑partner‑facing role offering a unique opportunity to lead both new and existing customers and partners to success with the Ninja One platform.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA,
* IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

~40%, including onsite customer training, industry events, and team collaboration.

• Facilitate the Ninja One training curriculum, such as our Certified Technician course, a multi‑module program that covers the breadth of the Ninja One platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates.
• Repurpose existing web‑based training modules into an instructor‑led format, short‑form video, and in‑product overlay formats to support diverse learner and delivery needs.
• Deliver engaging live, in‑person and remote/virtual instructor‑led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).
• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.
• Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.
• Guide learners through hands‑on practice with the platform and support them toward earning formal Ninja One certification.
• Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.
• Partner with content owners and product teams to keep course content, guides and materials accurate and aligned with Ninja One product updates.
• Maintain deep, current product knowledge of the Ninja One platform.
• Track and report on session delivery, attendance and certification outcomes
• Other duties as needed.

• 3+ years delivering instructor‑led technical training, including live virtual/online as well as in‑person onsite delivery to Enterprise level adult learners.
• Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands‑on virtual labs environment, not just presentation.
• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
• Skill in assessing learner needs and evaluating whether training achieved its…