Training Officer, Cultural Orientation

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:
The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. The IRC is committed to developing innovative programs that respond to the refugees’ unique strengths and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in refugee services provision.

The IRC is seeking a Training Officer, Cultural Orientation for Switchboard, an Office of Refugee Resettlement (ORR)-funded program. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard provides training and capacity-building services to service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. More information about Switchboard can be found tchboardTA.org.

Settle In is Switchboard's digital information service for newcomers taking the knowledge and resources Switchboard offers to service providers and adapting and delivering it directly to newcomers, in multiple languages, through its website (SettleInUS.org), mobile app, and social media platforms. More information on Settle In can be found on https://www.settleinus.org/.Cultural orientation is a core service in refugee resettlement in the United States, helping newcomers build the knowledge and skills to navigate life in their new communities.

The Training Officer, Cultural Orientation, leads the development and delivery of capacity-building initiatives for these programs. This includes training and technical assistance (TTA) to service providers, helping them build strong cultural orientation programs and apply best practices when working with newcomers. This staff member is responsible for producing and maintaining high-quality performance by collaborating with experts, designing effective cultural orientation resources such as curricula, training materials, and learning tools, and facilitating learning experiences that improve outcomes for newcomer children, adults, and families.

This role requires hands-on experience working directly with clients, subject matter experts, and partners, along with prior experience delivering cultural orientation to newcomers.

Major Responsibilities:

Training and Technical Assistance Design and deliver versatile cultural orientation training to service providers and cultural orientation delivery staff.

Provide responsive and cross-disciplinary technical assistance to refugee service providers in response to cultural orientation TTAs, adapting content to meet varied organizational needs and learning  collaboration with colleagues across teams, develop written and multimedia learning resources (e.g., toolkits, videos, podcasts) that reflect trauma-informed, client-centered, and strength-based approaches.

Adapt materials for different literacy levels, languages, and cultural contexts

Integrate feedback from internal and external reviewers to continuously improve training and resource contents and delivery methods.

Facilitate communities of practice and peer learning groups to promote knowledge exchange and cross-training across service areas.

Project Management Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.

Ensure related trainings and learning resources are developed and delivered on time and on budget.

Use effective communication and collaborative skills with a wide range of stakeholders

Manage internal and external subject matter expert/consultant relationships and project plans as they contribute to the development of related TTA.Monitoring and Evaluation (M&E)
Oversee…