Academic Coach

Job Details:

Job Location:

SHCOE - Pompano Beach, FL 33069, Education Level: 4 Year Degree, Travel Percentage:
No overnight travel required, To be considered for Academic Coach, you must:

• Live in Florida, Oklahoma, or North Carolina
• Have professional written and verbal skills in both English and Spanish (only when specifically listed as required)
• Have a Bachelor’s degree, teaching experience, and a current secondary or adult level teaching certificate

You must also:

• Work Full time, work from home, and have access to a reliable internet connection.
• Have excellent computer skills
• Have excellent customer service skills
• Complete a background check.

Within the Academic Operations division of Smart Horizons Online Education (SHCOE), an accredited online school district, the Academic Coach serves as the main point of contact for assigned adult students and follows the SHCOE Student Engagement Model. The Academic Coach is responsible for monitoring student progress to ensure students are actively engaged in the program and on pace to graduate, working as a part of the academic operations team, and communicating effectively with other departments within the organization to ensure students’ needs are met.

We are an equal employment opportunity employer.

We will not support sponsorship, i.e., H-1B or other Visas for this position.

The Company retains the right to add to or change the Job Description at any time.

This job summary does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

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Summary:

Within the Academic Operations division of Smart Horizons Online Education (SHCOE), the Academic Coach serves as the main point of contact for assigned students and follows the SHCOE Student Engagement Model. The Academic Coach is responsible for monitoring student progress to ensure students are actively engaged in the program and on pace to graduate, working as a part of the academic operations team, and communicating effectively with other departments within the organization to ensure students needs are being met.

• Handles various outbound phone, email and SMS campaigns related activity, pacing, and transcripts according to the Student Engagement Model schedule.
• Works closely with student service department and finance to support and resolve issues throughout student enrollment, withdrawal, and graduation processes.
• Handles student and partner calls in a manner that resolves student issues and overcomes objections related to lack of activity, pacing, or desire to withdraw from program.
• Establishes and maintains partner relationships through professional communication according to contract requirements.
• Maintains and audits student records including all communications, in accordance with accreditation requirements and Student Engagement Model.
• Monitors and tracks all student progress and contacts students in accordance with the Student Engagement Model.
• Provides academic support to students using email, phone, and virtual whiteboard discussions for career courses; directs students to academic support resources for core courses; documents all academic support needs utilizing academic support guidelines and processes.
• When necessary, escalates and follows up on issues related to student outcomes, curriculum, learning management system configuration, and interdepartmental communications.
• Meets and exceeds communication expectations outlined by…