Senior Learning Facilitator, Mortgage

The Mortgage Enablement team at Zillow Home Loans builds capability across the full mortgage organization — every sector of sales and fulfillment. From loan officers and sales operations through underwriting, processing, and closing, we design, deliver, and govern the training, content, and systems support that help our people do complex, regulated work accurately and confidently. That spans new hire onboarding, continual education, living process and policy documentation, Encompass and learning technology support, and the measurement that tells us what's actually working.

We operate as a connected group of specialists: content strategists and instructional designers who build, facilitators who deliver, process and systems experts who keep everything technically accurate, and program and operations partners who keep the work moving — across US and India-based teams. We partner closely with sales and fulfillment leadership and with SMEs throughout the business, and we hold a high bar for accuracy, clarity, and learner experience.

Individual roles on the team may focus on a specific audience, but we all work toward the same outcome: people who are ready, confident, and well supported in their work.

The Senior Learning Facilitator, Mortgage owns live training delivery across all of ZHL's mortgage fulfillment functions — serving as a shared facilitation resource for the Mortgage Enablement team. You design and deliver complex, multi-session learning programs for new hire onboarding and continual education, apply adult learning principles to meet learners at varying skill levels, and evaluate program effectiveness to drive continuous improvement.

This role requires mastery-level facilitation skill and the ability to operate with significant autonomy in a complex, cross-functional delivery environment.

You Will Get To:

• Facilitate live training sessions, new hire onboarding programs, and continual education across all fulfillment functions — primarily virtual with occasional in-person delivery
• Flex facilitation approach to meet learners at varying levels of competency and experience; create an environment where all participants feel engaged, seen, and supported
• Partner with the Manager, Learning Design & Delivery on facilitation quality standards, delivery consistency, and Train the Trainer programs for new content rollouts
• Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar
• Gather post-session learner feedback, analyze patterns, and route findings to the Instructional Designer for content improvement
• Evaluate program effectiveness using established frameworks; present findings and recommendations to stakeholders independently
• Provide backup facilitation coverage when Enablement Managers have competing priorities
• Apply training techniques effective for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited  California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $ - $ annually.

This base pay range is specific to these locations and may not be applicable to other  Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $ - $ annually. The base pay range is specific…