National Training Specialist

US-NY - Home Office

Full time

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and Park Smart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations.

We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Estimated Salary: $80,000 to $95,000 annually based on qualifications and experience.

Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

• Deliver training programs such as:
  • Hands‑on training for the installation, commissioning, and repair of commercial laundry appliances with associated payment systems
  • Technical, Safety, Procedural, and Customer‑Service training to employees and fellow training representatives
  • Operation, commissioning, installation, and repair of Commercial Laundry appliances
  • New Product Introduction (NPI) training
  • Train‑the‑trainer courses to branch level training representatives
  • Cross‑training other trainers to standardize teaching quality
  • Customer Experience and Customer Satisfaction training content and incorporate it into all technical training programs where possible
  • Other training as may become necessary
• Provide independent judgement and discretion in designing and delivering training programs that are tailored by the instructor to regional needs and business objectives
• Deliver engaging training through multiple modalities: in‑person, virtual, webinars, academies, and train‑the‑trainer programs
• Consult and assist in the creation of interactive media assets for improved field performance
• Interpret OEM products and associated documentation for incorporation into “WASH Pro” training programs
• Define and monitor program‑success measures, including training effectiveness, and operational gaps; and recommend improvements. Analyze results; identify root causes of program gaps; and independently recommend corrective actions and longer‑term improvement priorities to business leaders
• Conduct audits of branch‑led training sessions to evaluate whether training goals are achieved or to make recommendations for improvement
• Evaluate trainer performance & Train‑the‑Trainer session effectiveness, identify gaps to recommend and implement improvements
• Conduct Field Ride‑Alongs to assess and evaluate technician skill levels or identify gaps, adherence to procedural practices, and compliance with company safety practices; conduct remedial or targeted training programs as required
• Partner with business leaders and subject‑matter experts to align training content to organizational goals
• Assess and Incorporate “Customer‑Service” practices into technical training programs to ensure “Industry Leading Service” culture is promoted throughout
• Collaborate with content creation experts and provide subject matter expertise for the development and creation of presentations, job‑aids, and documentation to enable WASH/Coinamatic/Hercules audiences to be successful with the full suite of OEM products within the company portfolio
• Ensure safety practices and procedures are incorporated into all…