Remote Course Developer & Skills Coach Service Designer Apprenticeship; Level 6

Course Developer & Skills Coach Service Designer Apprenticeship (Level
6)

Contract:

Full-time

Location:

Remote (UK) with occasional in-person meetings and workshops in London

Start Date:

ASAP

For over 20 years, we ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes. We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues. We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme.

This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard. You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike.

As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes.

• Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements.
• Deliver engaging workshops, coaching sessions, and group learning experiences.
• Support learners to apply service design principles within real workplace contexts.
• Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets.
• Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness.
• Contribute to standardisation, quality assurance, and continuous improvement activity across programmes.
• Maintain accurate learner records and support compliance requirements.

• Occupational experience in service design, UX, or a related field.
• Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking.
• Experience designing learning, curriculum, or training materials.
• Experience coaching, mentoring, or supporting professionals in development.
• Strong understanding of adult learning principles.
• GCSE English and Maths (or equivalent).
• Degree in service design, UX, design, or a related discipline.
• Assessment or quality assurance qualification such as CAVA or IQA.
• Experience delivering apprenticeship standards.
• Experience using digital learning tools or platforms.
• Is aligned with our values and culture.
• Takes ownership and delivers with quality.
• Works collaboratively and supports others.

At Knowledge Brief , we are committed to creating an environment where people feel supported, challenged, and able to grow.

• Dedicated monthly CPD time to support your development
• 5.6 weeks annual leave plus bank holidays
• Company sick pay
• Access to our Employee Assistance Programme and wellbeing support
• Opportunities to contribute to cross-team projects and organisational growth
• A remote-first environment with opportunities to connect in person

Our Commitment to Safer Recruitment and Inclusion Offers of employment are subject to pre-employment checks, including right to work, references, and DBS check. Reasonable adjustments are available throughout the recruitment process.

Initial screening with the People & Culture Team We aim to keep our recruitment process timely, transparent, and respectful.