Enrollment Advisor

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Roles at Keypath Education are available as remote, hybrid, or in-office.

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communication with prospective students through phone calls, emails,or text messages regarding the University and program
• Follow the departmental and management guidelines forlead management andmoving leads through the different statuses in the CRMsystem.
• Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program fromlead to start.
• Use the database to track student progress and any communication with students.
• Achieve daily metrics surrounding number of callsper day, speed to leadmetrics, talk time per day,number of applications perday as set by their Manager.
• Provide feedback when needed on lead quality,quantity, and applicable trends.

Experience:

• Demonstrated critical thinking, decision-making, and problem-solving skills.
• 2-3 years of sales experience (in an outbound call center preferred)
• General knowledge of higher education and/or College admissions and recruitment experience preferred.
• Technically proficient.
• Excellent written and verbal communication skills
• Goal-oriented and demonstrated ability to meet sales targets.
• Excellent written and verbal communication skills, including the ability to successfully work with all levels of management.
• Supervisory management skills and the ability to oversee delegated tasks.
• Proven ability to effectively provide training and explain processes and procedures.
• Knowledge of planning processes and issues.

TechnicalS
kills
:

• Proficient with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience with CRM system(s) preferred.

Special Requirements Specific to Job
:

• Self-motivated
• Proactive
• Able to multitask
• Excellent written and oral communication skills
• Strong attention to detail
• Team player
• An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, is preferred

WORK ENVIRONMENT

It is essential to determine a suitable workspace in your home before starting your remote work. Below is a checklist to help you set up shop:

• Flat surface to set your computer on (desk, kitchen table, counter, etc.)
• Unobstructed Wi‑Fi signal (ability to hardwire if needed is also important)
• Internet with at least 25 Mbps download and 3 Mbps upload speed
  • (Unsure of your speed? Check here:  )
• Power outlet to plug in your laptop and any other equipment
• Quiet space with limited noise interruptions
• Good lighting for a professional appearance when video conferencing.

At Keypath, our salary structure and compensation philosophy reflect the value we place on our employees.

We pride ourselves on offering a competitive and fair total rewards package that considers the market.

The salary range for this position is between $65,000-$72,000. The starting salary will fall within this range and will be determined…