Product Education Specialist - Instructional Designer​/Technical Writer; Instructional Designer

Job Category:
Client Experience CoE- 6

Requisition Number: INSTR
002926

• Full-Time
• Remote
• Pittsburgh, PA 15222, USA

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

The Product Education Specialist helps build training that Net Health employees and customers actually use. You’ll partner with teams across the company to design and develop learning solutions — delivered through instructor-led, virtual, and self-paced formats — that reflect Net Health’s mission and values.

• Instructional Design
  • Partner with stakeholders to create engaging content that maximizes learning impact.
  • Help design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions.
  • Develop training materials across a variety of formats and delivery methods.
  • Apply adult learning best practices to every training solution.
  • Review and quality-check learning programs, and update them based on feedback.
  • Assess design impact and recommend best-practice improvements.
  • Set up and manage courses in the Net Health Learning Management System (LMS).
  • Build eLearning modules, job aids, and instructional decks that support real product usage, not just feature awareness.
  • Turn SME input into clear, structured instructional materials, storyboards, and video scripts that reduce time-to-value for new features.
  • Adapt instructional design frameworks to the pace of product releases and the needs of adult, self-directed learners.
  • Use product usage and adoption data to help identify where clients get stuck, and help design micro-learning videos, in-app guides, walkthroughs, and tooltips that close those gaps.
  • Track guide and content performance (such as views, completion, and feature adoption) to prioritize what gets built next and demonstrate impact.
  • Combine adoption data with learner feedback to keep learning materials current, treating them as a living system rather than a one-time deliverable.
  • Stay current on trends in learning experience design, content strategy, and product adoption.
• Technical Documentation & Content
  • Support the structure, taxonomy, and editorial quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging, so content is easy to find and organized around how users search for answers.
  • Edit content from subject matter experts (SMEs) and other departments for consistent style, structure, and terminology, following the documentation intake process and setting clear expectations on turnaround time, format, and scope.
  • Partner with product management and engineering to stay current on product changes and help translate technical requirements…