Scheduling Assistant

This is a remote position. We are looking for an operations assistant to manage schedules and students for our transportation school:
Trukademy Ontario and Trukademy Alberta. Candidates must be responsible, proactive, good at Excel, data analysis, coordination, etc.

• Scheduling & Coordination
  • Develop and manage daily, weekly, and monthly schedules for driving instructors, vehicles, and students.
  • Allocate instructors based on skill level, student needs, and requirements.
  • Coordinate availability of training vehicles, ensuring proper maintenance and readiness.
  • Reschedule or adjust bookings in case of cancellations, instructor absences, or vehicle issues.
  • Reduce the number of No-Shows
• Customer Service & Student Liaison
  • Communicate schedule confirmations, changes, and updates to students promptly.
  • Address student inquiries and concerns related to lesson timings, instructor assignments, or vehicle availability.
  • Ensure efficient lesson flow to maximize student satisfaction and minimize downtime
• Instructor & Resource Management
  • Maintain accurate records of instructor availability, certifications, and work hours.
  • Monitor instructor workload to ensure fair distribution and prevent scheduling conflicts.
  • Coordinate with the operations team/management regarding instructor leave requests and replacements.
  • Ensure schedules align with regulatory requirements for driving instruction hours.
  • Maintain compliance with licensing authority standards for student-to-instructor ratios.
  • Keep detailed records for audits and internal quality checks.
• Continuous Improvement
  • Identify bottlenecks or recurring scheduling issues and recommend process improvements.
  • Collaborate with management to forecast instructor and vehicle needs based on enrollment trends.
  • Provide feedback to the operations team/management/instructors for service quality enhancement.

• Prior experience in managing school schedules, students, and instructors.
• Comfortable with night shift.
• Must have the latest laptop with high-speed Wi-Fi.

• Work From Home