Learning & Development Specialist, Linga

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Development Specialist within PNC's Linga organization, you will be based remotely.

• 2+ years of experience in Learning & Development, Training, Enablement, Customer Success, or a related field, preferably in a SaaS, technology, hospitality, or channel partner environment.
• Excellent communication, presentation, and cross-functional collaboration skills, with the ability to work effectively with subject matter experts, product teams, customer success teams, and external partners.
• Comfortable leading live training, workshops, webinars, and onboarding sessions with confidence, professionalism, and high learner engagement.
• Strong content development skills, including the creation of training materials, job aids, process documentation, knowledge base articles, videos, and learning assessments.
• Bonus points if you have:
  • Experience working with a Learning Management System (LMS), including course administration, learner tracking, reporting, and content maintenance. Experience with Absorb LMS is a plus.
  • Demonstrated ability to facilitate engaging instructor-led training sessions for employees, partners, resellers, or customers, both virtually and in person.
• This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Leverages established training programs and delivers a variety of training to employees within assigned business unit. May deliver stand-up classroom instruction. Delivers moderately complex business or job-specific training to attain learning objectives and meet learners' needs. May partner with enterprise trainers to review or develop training materials. Coordinates training materials, facilities and equipment within the business unit. Monitors participant progress and instructional program effectiveness.

Reviews training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure consistency of quality and accuracy of content. Partners with enterprise training to modify training materials as appropriate. Evaluates employees' learning performance and related improvements. Liaises with employees and trainers to facilitate learning activities.

Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Change Management, Employee Coaching, Facilitation, Group Presentations, Process Improvements, Program Management, Training Needs Assessment, User…