Associate Operations Specialist

Overview

Business

Title:

Associate Operations Specialist

Location:

Baton Rouge, LA - must be located in Louisiana to be considered

Ready to make a difference? To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist
, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations.

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.
• Travel Requirements: travel to the ICF Baton Rouge office a minimum of 2 times a month and up to 20% in-state travel for meetings, events and conferences.

• Minimum: Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.

• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis.
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

ICF is a global advisory and technology services provider. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We are an equal opportunity employer. Our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please review the EEO policy and workplace discrimination rights and benefits offerings as described in our Transparency in Coverage Act information.

We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including for disabled veterans and individuals with disabilities, and for individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email c and we will assist. All information you provide will be kept confidential and will be used only to provide needed reasonable accommodations.

Pay Range:
The final pay for this position is determined by factors including experience, skills, and location. The pay range for this position based on full-time employment is $55,400.00 - $94,180.00 Louisiana Remote Office (LA99).