Senior Representative – Quality Assurance, -Wing Maintenance Surveillance

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let’s define tomorrow together.

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be — from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world’s best aircraft. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

As a Senior Staff Representative in Quality Assurance (On-Wing Maintenance Surveillance), you will be vital in maintaining safety, compliance, and operational excellence across United’s Technical Operations and vendor network. This position requires leading audits, investigations, and surveillance to ensure alignment with FAA regulations and our internal Continuing Analysis and Surveillance System (CASS). You will collaborate cross-functionally to identify risks, resolve non-compliance issues, and implement continuous improvement initiatives within On-Wing Maintenance and related functions.

With 40-50% travel, this role significantly impacts our global maintenance operations while serving as a key liaison with regulatory bodies and industry partners.

• Conduct internal and external audits and compliance assessments
• Investigate non-compliance events, perform root cause analysis, and implement corrective actions
• Prepare and present audit reports and findings to senior leadership
• Provide regulatory guidance to cross-functional teams
• Represent United at FAA and industry meetings, supporting continuous improvement initiatives
• Assist with voluntary self-disclosures and FAA Letters of Investigation
• Travel 40-50% to domestic and international sites for on-site quality oversight

Note:

This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations:
San Francisco, Los Angeles, Chicago, Denver, Newark, or Washington D.C. (IAD).

• Bachelor’s degree in aviation, engineering, technology or related work or military experience
• Two years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance
• Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements
• Familiar with engineering documents, drawings, AMM’s, IPCs, and WDMs
• Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms
• Ability to analyze data and processes to identify opportunities for improvement; strong interpersonal, communication and presentation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• American Society of Quality or Six Sigma Green Belt certification; FAA Airframe or Powerplant License
• Three years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures
• Knowledge of data analysis and visualization software…