Test Engineer​/Manager

Sercomm is looking for an experienced Test Engineer in the Denver Metro area to provide testing support to our North American customers. You'll work as an on-site Test Engineer/Manager, running tests and managing our test house facility. In this role, you'll be responsible for independently testing wireless and home-based internet and telecommunications equipment (Wi-Fi, modems, routers) in a residential neighborhood home environment.

• Take the lead in building, managing, and maintaining wireless test environments
• Keep the test house in good condition and fully operational
• Prioritize and manage daily testing and test house activities
• Work at the test house during normal work hours

• Define test cases for product functionality and performance validation
• Develop and implement test procedures with experience automating systems to bring best practices forward
• Troubleshoot and triage wireless issues from an RF or protocol level
• Ensure difficult customer issues can be replicated and triaged
• Define strategy for future processes, tools, and automation techniques
• Evaluate and recommend testing tools and technologies to improve quality and efficiency
• Prepare test reports and presentation materials
• Communicate with customers in technical terms and translate their needs into effective solutions
• Convey complex technical topics to both technical and non-technical stakeholders
• Collaborate with cross-functional teams (hardware, software, test engineering, manufacturing) to ensure deployment success
• Work with overseas engineering and testing teams, including communication outside normal work hours when needed

• Experience working with DOCSIS, PON, WiFi, and Cellular LTE/5G products and infrastructures
• Deep understanding of industry standards
• Experience with broadband headend systems and consumer products connections (CMTS, OLT, 4G/5G network emulators, etc.)
• Familiar with networking protocols: TCP, UDP, DHCP, DNS, VLANs, etc.

• Must be in the Denver Metro Area

• Excellent debugging and analytical skills
• Strong troubleshooting abilities, especially for wireless issues at RF or protocol levels
• Commitment to staying current with technology development as the industry evolves
• Excellent communication skills with the ability to explain complex technical concepts clearly
• Self-starter who s comfortable with independence and willing to take ownership
• Ability to work effectively with both local and overseas teams across different time zones