Field and Hotline Support Engineer-LCS; Automation industry

SAVOYE NORTH AMERICA designs and integrates supply chain solutions, providing cutting‑edge WMS, WES, and automation technologies. As our installation base grows, so does our commitment to supporting our customers through the Life Cycle Services (LCS) team.
We are currently seeking a
Field Service & Support Engineer
who will play a key role in delivering technical support and executing onsite project work throughout North America.

We are searching for Field Service & Support Engineer to join our team of innovative and passionate individuals who are powered by their passion for service delivery.

The
Field Service & Support Engineer will operate in a dynamic, hybrid role: supporting field‑based commissioning and service projects while also participating in our 24/7 hotline support program. This individual will serve as the first line of defense for customer support—troubleshooting and resolving issues related to controls, WES, WMS, and system integration. When not deployed in the field, the engineer will be actively engaged in the hotline rotation, delivering expert‑level remote support and ensuring continuity of service.
This role is ideal for entry‑to‑mid‑level engineers with hands‑on technical experience and a desire to grow in a fast‑paced automation environment. Candidates may come from a controls or software background but must have a foundational understanding of both and a drive to expand their expertise.

• Bachelor’s degree in electrical, controls or software engineering, Information Technology, or equivalent field experience.
• 1-4 Years of Experience preferably in the Material Handling Industry designing, commissioning, troubleshooting conveyor systems, ASRS, Robotics, or other automated equipment.
• Proficiency with the following products, Allen Bradley, SEW, Beckhoff, Lenze, Siemens
• Proficiency with Rockwell/Allen Bradley, Schneider Electric/Modicon ladder logic and Structured Text (ST, EST)
• Proficiency with Ignition/Inductive Automation, Panel view plus, RSLogix, Codesys, and C++.
• Proficiency with computer software applications such as Microsoft Office suite, Linux, Post Gres DB, Mongo
  
  DB, SQL, Putty, and various VPN connection programs.
• Ability to travel 50%+ Travel Percentage to support customers, service project installations, and training initiatives.

• Receive client service support requests, directly via phone, email or electronically. Consistently respond to all inquiries in a professional and timely manner.
• Participate in 24 hour on call program
• Ensure tasks are categorized, prioritized, and completed accurately, with attention to detail and follow‑up reporting which may sometimes include root cause analysis.
• Maintain an up‑to‑date working knowledge of SAVOYE products, supplier products, operating systems and standards and all aspects of client service.
• May occasionally train at the SAVOYE North America headquarters, testing equipment or rebuilding older systems.
• Deliver exemplary customer service to SAVOYE North America clients via telephone support and in‑person at client sites.
• Become proficient in servicing various SAVOYE systems while communicating frequently with Frontline Service Controls Engineers.
• Troubleshoot and repair SAVOYE system installations both remotely and on site to the best of your ability.
• Coordinate with Technicians, Site Leads, and Managers to ensure proper system performance.
• Serve as a technical expert for legacy systems and products.
• Handling and helping to resolve customer inquiries and concerns.
• Utilizing a ticketing system to enter customer issues and resolutions.
• Owning or participating in Training, Quality Assurance, or new process development/implementation
• Assisting with other Electrical Controls projects assigned
• Review client notes and communicate urgent needs and escalations in a timely manner.

• Frequent travel to customer sites will be required, depending on client needs.
• Lifting items up to 50‑lbs
• Capable of clearly communicating with and presenting to both internal and external stakeholders
• Maintain alignment with SAVOYE's Culture,…