Technical Sales and Field Service Engineer

Overview

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of Captive Aire products, how we go to market, application engineering processes, as well as business development and sales strategies.

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

There is never a day you don’t learn something new at Captive Aire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common.

Captive Aire embodies the entrepreneurial spirit with autonomy to manage work independently, while benefiting from robust support and resources of a large, well-established company. We are on the front lines, actively changing the landscape of the HVAC industry.

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects handle high volume and are unique, spanning design, procurement, coordination, and post-sale support.

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles
• Project management of installations in progress—managing schedules/plans to guarantee equipment on site when needed, creating satisfied and returning customers
• Service and technical support of existing equipment
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicating another day to developing the territory. Territory development may include giving presentations to the engineering community, delivering to new customers, or meeting a new contact with an existing customer.

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, site visits and hands-on troubleshooting as needed.
• Educate and promote Captive Aire products to users in your market, including conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Top-notch customer service and willingness to go above and beyond to serve the customer.
• Quick turnaround times are a priority.
• Continuously evaluate and improve processes as well as the customer experience.

• 2-5 years experience
• 4 year technical degree in a mechanical,…