Senior UPS Field Service Engineer - Boston,MA or Connecticut

Senior UPS Field Service Engineer - Boston, MA or Connecticut

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Title: Senior UPS Field Service Engineer

Direct Hire

Location: Boston, MA or Connecticut – Within a 1.5‑hour drive of downtown

Field Job Details:

• Majority Local Travel: Primarily within the local area with occasional overnight stays nationwide based on business needs and training opportunities.
• Reimbursements: Mileage reimbursement, car allowance, and cell phone allowance provided. Tools provided by company. Any overnight travel is reimbursed.

Health Benefits:

• Medical – United Healthcare
• Dental
• Vision
• Flex‑Spending Account
• Benefit card for prescription drug purchases
• Life Insurance & ADD
• Short Term Disability
• Long Term Disability
• 10 company‑paid holidays plus 2 personal days
• 401k – 3% company match

The Senior UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start‑up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The SFSE will be home based and dispatched to customer sites as required.

Specific Duties:

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
• Performs commissioning‑focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on‑site testing
• Involved in preventive maintenance, emergency response, equipment start‑up and/or field modifications
• Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
• Troubleshoots issues with the technical‑support group related to maintenance or operation of equipment
• Participates in the development of Methods of Procedures (MOPs) and is expected to consult with supervisor(s) concerning unusual problems and developments

Job Requirements:

• Preferably 5–10+ years’ experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDUs, STS, etc.
• Utilizes hand tools and test equipment to perform work
• Must be able to provide a high level of quality customer service
• Must be able to complete Field Service Reports in a timely manner
• Requires knowledge of equipment manufacturer’s specifications
• Ability to work independently and exhibit resourcefulness
• Must be able to perform repeated bending & lifting of up to 100 lbs during certain procedures
• Must be able to provide necessary proactive recommendations to clients
• Candidate must be willing to work nights & weekends when necessary
• Knowledge of general computer hardware & software applications
• Previous 3rd Party UPS experience is a plus
• UPS OEM factory training or experience in Liebert / Emerson / Vertiv, APC / MGE / Schneider, or Eaton / Powerware is a MUST
• Technical degree is a plus
• Previous military experience and training is a plus

Educational Background:

• Technical graduate of a two‑year accredited technical school in an engineering/technical field

OR

• Three to five years of technician experience in a related power electronics field or industry

The pay range for this role is:

90,000 – 115,000 USD per year (Boston, MA)