Technical Support Specialist Northwest of Italy f​/m​/d

Technical Support Specialist Northwest of Italy 80 – 100 % (f/m/d)

Business Area Technical Support

Location Home Office Italy (IT)

Home Office Time No Home Office Work

Job Type Indefinite Worker

Reference number JR-5414

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

At our site in Italy, we sell state-of-the-art process measurement technology for customers in the biopharmaceutical, chemical and brewery industry, as well as pipetting robots to automate liquid handling processes for the pharmaceutical and food industry through to cell and DNA research.

Please submit your CV and motivation letter in English language and be prepared to conduct the interview process in English language.

• Perform customized engineering tasks for integrated liquid handling systems.
• Install, upgrade, and maintain the full Hamilton Robotics instrument portfolio, including liquid handlers, plate handlers, decapper, 2D barcode reader, and other devices, primarily in Northwest of Italy, with occasional assignments across the Italian territory.
• Troubleshoot and fix mechanical and/or electronic issues, and perform preventive maintenance and functionality checks on the instruments.
• Monitor and adhere to field service engineering technical policies, procedures, and technical standards, and recommend changes when necessary.
• Contribute to improving and developing the Field Service Engineer Support Quality for our customers.
• Ensure and maintain the “level of excellence” of the products portfolio service.

• High School Diploma or bachelor’s degree in electronics or mechatronics or related discipline.
• 2 to 3 years’ experience on a similar Field Service Engineering role, preferably working on biotech instruments (e.g., automated devices, liquid handling systems).
• Strong communication skills and customer focused approach.
• Proven ability to work independently and self‑motivate.
• Valid driver licence is required.
• Willingness to travel frequently across Northwest Italy and other regions across Italy (occasional travel within Europe), including overnight stays (average 1–2 nights per week).
• English proficiency (C1 level) and Italian language required.

Do you share our values and feel at home in a cooperative and down‑to‑earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered.

Interested? Then apply online using the “Apply now” button. If you have any questions, please contact us at jobs with the following details:

Reference: JR-5414/Contact:
Ada Hartmann

Applications by post or e-mail can unfortunately not be considered.