Field Engineer Program, Field Service Engineer – Boston, MA

Overview

Job Title Full Time – Field Engineer Program, Field Service Engineer – Boston, MA – July 2026

Full Time – Field Service Engineer Program — Boston, MA. Summer 2026. This paid training program in Field Service Engineering preps for transitioning to a full territory Field Service Engineer position. The role involves installing, troubleshooting, servicing, and maintaining equipment at customer sites, with a focus on customer relationship management through the use of technical knowledge.

• Provide exceptional customer service by adhering to entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek opportunities to increase capability and capacity (e.g., may be required to become qualified in multiple modalities and learn new tools).
• Perform administrative duties within Philips, State, and Federal regulatory requirements and time frames, including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site/service documentation, and related paperwork. Adhere to training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1–4 hours daily, with occasional overnight stays and travel by air and/or train as needed.

• You have recently completed or are an upcoming graduate with an Associate or Bachelor’s Degree in Electronics or Electronics Technology, Biomedical Instrumentation, Mechatronics, or a similar field.
• (or BSEE/BSEET/BSME/BSMET).
• You’ve acquired previous internship or co-op experience in a diagnostic imaging (field or hospital-based) service environment or in electromechanical industries, preferred.
• Preferred experience in diagnostic x-ray/cardiovascular/cath labs/imaged guided therapy equipment, or similar in a regulated industry.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Must be willing to relocate within the Service Zone upon promotion to Field Service Engineer 1 (Grade 35) after successful completion of the first year of training. Eligible for up to a $10k relocation bonus upon promotion reassignment, subject to other factors.
• You must be able to perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation: work in an office/home office or remote setting, in a hospital/healthcare environment; adhere to requirements; work flexible hours (overtime, weekends, on-call rotations); safely work with radiation sources and/or radioactive materials and wear required PPE.

We believe we are better together than apart. Office-based teams work in person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are typically performed outside the company’s main facilities, at customers’ or suppliers’ locations. This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to quality healthcare. Do the work of your life to help improve the lives of others.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Boston, MA. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.