Unified Communications Engineer

Company Description

Join us and make YOUR mark on the World! Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory’s mission.

$151,620 - $185,640 Annually for the 393.2 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

We have an opening for a Unified Communications Engineer
. You will work independently as a technical expert on a collaborative team, focused on the successful implementation of the Cisco Collaborative Suite of products at LLNL in support of the larger National Nuclear Security Administration (NNSA) complex. This position is in the Enterprise Infrastructure Services (EIS) Division within the Computing Directorate, in support of the LivIT Program.

This position offers a hybrid schedule, blending in-person and virtual presence. You may have the flexibility to work from home one or more days per week.

• Work as part of a team to engineer, implement, and support a Cisco Unified Communications environment with Cisco CMS and Collaborative Edge Services (Cisco Expressways, Instant Message Federation, Web Connectivity, etc.).
• Provide day-to-day operational guidance and support for Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server (CMS), Video Teleconferencing Equipment (e.g. Cisco, Poly, etc), and Webex.
• Work with team members to develop SLAs, Change Management, RCA, Incident Support, and Voice Documentation (KB Articles, SOP, etc.).
• Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Engage with technical staff to contribute to the technical strategy and design to meet business needs.
• Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems.
• Work collaboratively with a geographically dispersed team.
• Work under limited direction with a moderate degree of maturity, discretion, and judgment.
• Perform occasional work outside normal business hours to provide support for operations and maintenance.
• Perform other duties as assigned.

• Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
• Bachelor’s degree in a Computer or Engineering related field or equivalent combination of technical training and experience.
• Highly advanced knowledge of Cisco Unified Communications Manager and one or more of the following products:
  Cisco Jabber, Cisco CMS, Video Teleconferencing, Cisco Expressways, and Webex.
• Significant experience successfully performing work and contributing to complex and/or large UC projects.
• Extensive knowledge of Audio Video ports, networking, QOS, ports and protocols.
• Proficiency in authoring, editing, and presenting technical documents.
• Highly advanced experience eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
• Highly advanced written and oral communication skills to effectively communicate with technical and non-technical staff.
• Highly advanced analytical skills to analyze and define solutions for complex telecommunications systems and networks.

Position Information
This is a Career Indefinite position, open to Lab employees and external candidates.

• Included in 2026 Best…